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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

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Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Great rates, quick and good customer servoce

Opened up an account a year ago and have just transferred to another account. A couple of hoppus to jump through the the website isn't as slick as it could be, but great customer service from the team that helped me get to where I needed. And interest rates are some of the best you can find! Reviewed on: 6th March 2020

Reply from Newbury Building Society Hi Rob, thank you for your feedback, it's much appreciated. Response date: 9th March 2020

Newbury Building Society is Tops, obviously!

Newbury Building Society must interview and train their staff very thoroughly, which was evident on our recent visit to set up an account in Hungerford. The service was efficient and clear, the office was clean and comfortable, and the result was swift and satisfactory. Newbury Buildings Society is tops - quite obviously! Reviewed on: 6th March 2020

Reply from Newbury Building Society Hi Gillian, thank you for taking time to provide feedback for us, it's much appreciated. We will be sure to share your comments with our colleagues who will be thrilled to hear them. Many thanks again. Response date: 9th March 2020

Excellent customer service

I emailed to contact someone as I couldn’t open the account I wanted on line. I received a prompt reply and the customer service advisor sent the paperwork I needed. This was followed up with a personal letter with the passbooks. I thought the whole experience was very prompt and personal. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi Claire, thank you for taking the time to leave feedback, it is much appreciated. Response date: 2nd March 2020

Brilliant Customer Service

I opened a savings account by post....I managed to forget to print the back page properly and a lovely lady called me to say they still needed a signature, sent the missing page to me by first class post with a pre paid envelope to return it, and explained timescales etc. I Love smaller Building Societies like Newbury as you get a much more personal service than you do with big nationals. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi Sue, thank you for taking the time to leave feedback for us, it really is appreciated. Response date: 28th February 2020

Good value and service

Staff friendly and helpful and solved all my problems . Staff were very quick to answer the telephone and quickly answered my questions professionally. Reviewed on: 28th February 2020

Great service and good product

Caroline was very helpful and professional in the whole interview and found us the product that suited us well. Pity about the rate! But competitive in the current climate. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback, we will be sure to share your comments with Caroline, who will be pleased to hear them. Thanks again it's much appreciated. Response date: 28th February 2020

Opened an account only for it to be closed within 24 hrs

Everything went really well. It was all set up very quickly and I was told I was accepted and the account was open. But...the next day I was notified it was closed and funds returned because I was not permitted to have a second account from the same product. It would have been better had I at least been offered the chance to convert to a different product and have the choice. Newbury is an excellent service provider generally, so this was an unexpected blip. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi, we are sorry to hear that this happened. We are sharing your feedback with our colleagues in the customer service team to review how this happened so that we can prevent it happening. Our apologies for the inconvenience and thank you for taking the time to let us know. Response date: 28th February 2020

First class service

Courteous staff with no time wasting telephone wait. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, it is much appreciated. Response date: 28th February 2020

It took a little longer than I imagined it would take. It was, after all, a fairly simple job.

I wanted to open an existing member's account. The instructions for online transfer to achieve this were not particularly clear and the process was delayed due to my needing to prove my identity for an account that was only available t existing members - seems a little illogical... Reviewed on: 28th February 2020

Opening a Savings Account

I opened a Savings Account and found the process easy and quick. Newbury doenst offer the best rate in the market but it's not far off. With the peace of mind that they offer very pleased to be dealing with them and would duggest they are a good choice. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi Chris, thank you for taking the time to leave feedback. It's much appreciated. Response date: 28th February 2020

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