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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,725 reviews, last reviewed 13th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and efficient service, squeaky door in bra... Very good and efficient service, squeaky door in branch must be driving the staff mad! Reviewed on: 13th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8725)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Great customer service

Wonderful customer service, no call queuing system, excellent knowledgeable staff and good rates too. Reviewed on: 8th November 2019

Opening new bond

Paula from Hungerford branch was brilliant when we recently opened a new saving bond, her customer service was very good, she explained everything step by step. I would highly recommend Newbury Building Society, especially Hungerford branch, not only Paula all the girls are super friendly and efficient Reviewed on: 8th November 2019

Reply from Newbury Building Society Hi Jennifer, thank you for taking the time to leave feedback, it's much appreciated by us all and we will be sure to share your comments with Paula and the Hungerford team. Response date: 8th November 2019

Excellent service, both in branch and by telephone

Staff in your Winchester branch were very friendly and helpful when I went in to casually enquire about savings accounts. Having chosen a particular account to open, I was unable to immediately write a cheque for the initial deposit, but your staff explained how I could send my application by post when I had the first deposit ready and they gave me all the forms and details I needed to do this. Reviewed on: 7th November 2019

Reply from Newbury Building Society Hi Alan, thank you for taking the time to leave feedback, it's much appreciated and we will be sure to share your comments with the team in Winchester. Response date: 7th November 2019

Outstanding

Helpful. Cheerful always go the extra mile. Very caring in the community and the staff do an amazing amount for the community. Reviewed on: 5th November 2019

Straightforward to open other than technical issues

My initial opening of a first account with Newbury was easy, no problems. However, when I came to login to check my funds had been received the online service was down. I just got a screen filled with progamming language. No problems since, so just unfortunate timing I guess. Would be nice if new members could invest more than £3000. Reviewed on: 4th November 2019

Reply from Newbury Building Society Hi kafox, thank you for taking the time to leave feedback, we are sorry to hear you experienced a technical glitch with the online site, hope it has not reoccurred. We will pass your comments to the savings and online teams. Many thanks again. Response date: 4th November 2019

I was well recieved and was helped very nicely opening my new EMA account.

……...Look forward to my next visit! Thanks. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Tom, thank you for taking the time to leave feedback, we look forward to seeing you soon! Response date: 1st November 2019

Great but wish transfers were quicker and you could save more.

Great customer experience with no complaints at all. Just a shame that the electronic transfer I made took several days to make it to my new Newbury Account. I am hoping things are speedier on any transfers out when the day comes. Would also be great to save more than the 3K. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback - we will share your comments with our colleagues. Comments are much appreciated. Response date: 1st November 2019

Refreshingly Good Service

I phoned up to unlock my account the person was friendly and helpful and the phone was answered promptly, I cannot fault the service. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback. It's much appreciated. Response date: 1st November 2019

Well who New..bury

I'm a regular searcher for good deals but I never thought to look locally until I read an article that told me that I might be missing out, and I was. It was so easy to create an online account and get a good savings rate as a new customer, and it seems that the existing customer rates are even better - wow that's a surprise most banks/building societies don't reward loyalty so its nice to be with somebody that does. Reviewed on: 28th October 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback, as a mutual we exist for the benefit of our members :-) Welcome to the Newbury! Response date: 29th October 2019

Fabulous customer service

I am delighted to have recently set up a Treasure Plus savings account with the Newbury Building Society. I was pleased with the interest rate offered (much higher than other high street building societies/banks) and I received excellent customer service from Charlotte Couch. She was able to do all the necessary paperwork without me having to make an appointment to return on another day, was extremely professional, helpful and informative, explaining everything very clearly. I was able to phone her directly a few days later to check some details and she was, once more, very helpful. It was so refreshing to be dealt with in this way. Reviewed on: 28th October 2019

Reply from Newbury Building Society Hi Jo, thank you so much for taking the time to leave feedback, Charlotte will be thrilled to read this, and its so rewarding for us to hear your experience has been so positive. Response date: 29th October 2019

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