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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Great product range

I visited the Newbury Building Society following recommendation from a friend. I obtained a savings account leaflet and went to my local branch to discuss my requirements. I was seen straight away by a very knowledgeable and friendly lady and was able to take out the savings account I chose with ease. They have a large product range to suit different financial circumstances and the account I took out has a very good interest rate. Transactions via the internet and in branch are very easy to do and I have been dealt with by professional and friendly staff. Reviewed on: 22nd November 2019

Had help time and time again

After opening an account there were problems with registering online but with many attempts and failures eventually we managed to set it up . Your customer support representative Laura Togood was diligent, supportive and professional throughout. Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi John, thank you for taking time to leave feedback. We are sorry to hear the opening of the account online process was not smooth, we will look into this with the team. We will be sure to share your comments with Laura. Many thanks again for letting us know. Response date: 25th November 2019

The opening does take up to a weeki from start till receiving authorisation which is far to long

The opening was rather long winded and far to much security needed because electronic security was not up to scratch. However the interest rate was good and the web site easy to use .An electronic bank transfer showed in my account within 2 hours. Pity the maximum is only £3000. Overall possibly one of the better investments in the easy access sector. Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback, it's much appreciated. We will share your comments with our online team as we are looking at how we can make the process simple and safe for our members. Many thanks again. Response date: 22nd November 2019

Local, traditional Society with high-tech service and facilities

Sadly not available to everyone, being limited by postcode, my savings account has a market-leading rate. I've been a member for many years, and feel confident that its cautious attitude to lending and limitations set on my savings account keep my money safe. Reviewed on: 22nd November 2019

Smooth application process but some hiccups

Completing the application form itself was straightforward. However, you can't deposit funds online until a letter arrives in the post several days later with a verification code. Also, I received an email saying my nominated account couldn't be verified and asking me to send a copy of a statement - I don't have paper statements. Overall, bit slow and old fashioned Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi Valeria, thank you for taking the time to leave feedback, we will share your comments with our online team. We are looking at ways in which we can improve our processes so your feedback is very valuable. Many thanks Response date: 22nd November 2019

Trouble free account opening

As I am located within the area, I decided to open a New to Newbury account as the interest rate was competitive. The process was quick and efficient. Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi Frank, thank you for taking the time to leave feedback, it's much appreciated. Response date: 22nd November 2019

Confusing actions when opening account

When I opened the account online and used the verify code sent in an email I logged on and it appeared I could transact on the account from the star as I could see all three pages of the account including the paying in. Thankfully I did not pay in straight away as a few days later I got the first of a series of emails stating that there was a security message awaiting me. The first told me that my account had been setup yet when I went into my account the "Account overview" and paying pages changed so as to show nothing. After a number of secure messages and a letter telling me everything is setup I accessed my account and was able to pay in but the "Account Overview" page was still showing nothing. I then found a verification code in the letter which I subsequently entered and all seemed to come to life - even the "Account Overview" page - success I thought and then I went back into my account only for more items to have been added to the pick list on the left but with the "Account Overview" page now showing gobbledygook again. So the online opening of accounts needs a little bit more work me thinks. Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi Dave - thank you for taking the time to provide feedback, we have shared your experience with our online team who will look into this and the instructions provided. We are sorry that this was a frustrating experience for you. Response date: 22nd November 2019

Strange but good

Great interest rates offered, just weird you don't get your own sort code and account number. You have your own account number they allocate the money to after you've sent it to them. Yet to take the money out but hope this is smooth enough too. Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi Kayleigh, thank you for taking the time to leave feedback. Whilst most standard UK bank accounts have an 8 digit account number and 6 digit sort code, we are a Building Society and we have what's referred to as a 'building society roll number' or just a 'roll number' - a reference code with letters and numbers. When you are making a payment to a Building Society account, then the Building Society provides you with the roll number. When making a payment online, you should add the roll number as the reference of the payment you are sending. Any questions though please do contact us online or in branch. Many thanks again. Response date: 22nd November 2019

Good old-fashioned building society with old-fashioned values.

Always helpful with good, solid products on offer. Reviewed on: 20th November 2019

Very helpful introduction to Newbury

Subhashini Venkateson was very helpful. She explained everything clearly & was friendly & patient. The other members of staff that we met were also friendly & welcoming. A great introduction to Newbury! Reviewed on: 20th November 2019

Reply from Newbury Building Society Hi Claire, thanks for taking the time to leave feedback, we will be sure to share your comments with Subhashini - she will be thrilled. Thanks - it's much appreciated! Response date: 21st November 2019

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