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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8753 reviews)

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4.90

Based on 8,753 reviews, last reviewed 3rd Jul 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Had a few hic-cups trying to start an ISA online, ma... Had a few hic-cups trying to start an ISA online, mainly my lack of technical knowledge. This was all resolved in Thatcham branch by Megan Reviewed on: 3rd July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8753)

Excellent

I had an appointment with Dawn in the Andover Branch. Very kind and very helpful when I asked questions. I left with a folder of relevant information and I was promised I’d get my book in the post the following day, and I did. Couldn’t be more pleased. Reviewed on: 4th October 2019

Reply from Newbury Building Society Chris, thank you for taking the time to give feedback, so pleased you have had a good experience. Many thanks Response date: 4th October 2019

Amazing speedy service

Wanted to open a new savings account and the service was fantastic. Did not need to book appointment, just walked in and was seen straight away by a polite young man. He talked me though all my options and I let fully assured I had made the right choice. Thank you Reviewed on: 4th October 2019

Reply from Newbury Building Society Hi Andy - thanks for taking the time to leave feedback, so great to hear you had a good experience with us. Response date: 4th October 2019

great rates and easy to open account

I was looking for somewhere that had a better than average interest rate but still gave me the access I wanted - Newbury B S ticked those boxes and more. The account was easy to open and all the information I needed was easily found. Would recommend highly. Reviewed on: 4th October 2019

Reply from Newbury Building Society Hi Lynn, thank you for taking the time to leave feedback, it's much appreciated and thank you for the recommendation. Response date: 4th October 2019

excellent customer service from Andover branch

Excellent customer service from the team at Andover branch, in particular the manager. He has helped me with a variety of transactions and changes to accounts over the last couple of months and has been very helpful indeed. Reviewed on: 4th October 2019

Reply from Newbury Building Society Hi Sam, thanks for taking the time to leave us feedback, it's much appreciated. We will be sure to share your comments with our colleagues at the Andover branch. Response date: 4th October 2019

Fantastic service

Gemma explained everything and was very helpful and efficient. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Madeleine, thank you for taking the time to leave feedback, great to hear your experience was positive! Response date: 1st October 2019

Fair

Clunky website which looks outdated, and had to go into a branch because my address could not be verified online. Staff all helpful and account now set up. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Tom, thank you for taking the time to leave feedback, we will share your thoughts with the team who deal with the online savings site. Many thanks Response date: 1st October 2019

Great personal service

Newbury staff very friendly and helpful - even pointed out a better savings vehicle than the one I had planned to use. Top marks for the best of Mutuals. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Lordrogg, thank you for taking the time to leave feedback, it's great to hear you had a positive experience! Response date: 1st October 2019

Friendly and helpful staff

Really lovely member of staff helped me choose the best account for me. Listened to my needs and suggested best account. Little wait to be seen, which meant we sat down after appointment time. However staff member I saw did apologise for this and explained they were a little short staffed due illness. Reviewed on: 20th September 2019

Reply from Newbury Building Society Hi Annie, thank you for taking the time to leave feedback, apologies for the wait, glad that your appointment was positive. Response date: 1st October 2019

Excellent Service

A good traditional Building Society, no holding on telephones listening to music, straight on with the job in hand, best Building Society by far Reviewed on: 20th September 2019

Reply from Newbury Building Society Hi Trevor, thank you for taking the time to leave us feedback, it's much appreciated! Response date: 20th September 2019

Quick and easy, I have other accounts so all my details were on record. Friendly

Did not have to wait long to see someone, friendly and efficient interaction. Questions easily answered. Reviewed on: 16th September 2019

Reply from Newbury Building Society Hi Edward, thank you for taking the time to leave feedback for us. Response date: 17th September 2019

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Newbury Building Society: Savings reviews

38% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8753)

Excellent

Amazing speedy service

great rates and easy to open account

excellent customer service from Andover branch

Fantastic service

Fair

Great personal service

Friendly and helpful staff

Excellent Service

Quick and easy, I have other accounts so all my details were on record. Friendly

Review Newbury Building Society: Savings now

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