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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8754 reviews)

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4.89

Based on 8,753 reviews, last reviewed 3rd Jul 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Had a few hic-cups trying to start an ISA online, ma... Had a few hic-cups trying to start an ISA online, mainly my lack of technical knowledge. This was all resolved in Thatcham branch by Megan Reviewed on: 3rd July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8754)

The friendly, approachable, trustworthy bank

They Newbury Building Society constantly exceed my expectations with their commitment to me as a customer both by level of service and rates offered. I recommend them to anyone and everyone I know looking for savings or a mortgage. They are the human face of banking. Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Michelle, thank you so much for taking the time to leave us feedback, its much appreciated. Our team will be thrilled to see your comments! Thank you Response date: 22nd August 2019

Opening a New Account at Basingstoke Branch

Not kept waiting, Polite young efficient lady,explained all details very clearly. Good expearance. Reviewed on: 21st August 2019

Transfering money

The facility to transfer money to Bank via the computer is one of the best things that you have introduced. Saves so much time traveling to town, parking etc. Reviewed on: 21st August 2019

Off to a flying start

My savings account was set up last month, and I've had very prompt and effective communications. I was recently unable to access my online account, and when I contacted the Society, they were able to resolve the issue swiftly and without any delays. Reviewed on: 21st August 2019

Reply from Newbury Building Society Hi Chris, thank you for taking the time to leave feedback. It's much appreciated. Response date: 22nd August 2019

Faultless professional service

We are always welcomed and provided with sound advice Reviewed on: 20th August 2019

Reply from Newbury Building Society Hi Mike, thank you for taking the time to provide feedback. It's much appreciated! Response date: 21st August 2019

Opening account

Opening the account was a little daunting, as I could have done with the account number straight away, to avoid delay in transaction being made. NBS information received quickly to open online and easy to follow. Would like to see app? Reviewed on: 18th August 2019

Reply from Newbury Building Society Hi Lance, thank you for taking the time to leave feedback. We are in the early stages of investigating an app. We will advise when this is available to members. Thanks again for feedback, it's much appreciated and will be shared with the operations team. Response date: 19th August 2019

2nd account opening

I opened a senior savers account and did this online. For an instant access, no limits on the number of withdrawals account, the interest rate was much better than my existing account with another provider. All went smoothly, but I was asked to provide a recent bank statement for my nominated account, even though this was the same one already confirmed. A quick exchange of emails resolved this promptly and efficiently. Reviewed on: 17th August 2019

Reply from Newbury Building Society Hi Steve, thank you for taking the time to leave feedback, I am glad the issue was resolved and will pass on process feedback to the operations team. Response date: 19th August 2019

New account

Had a meeting at the Wokingham branch to open an account with Karyn. Everything went smoothly and everything was explained simply and clearly. Reviewed on: 16th August 2019

Reply from Newbury Building Society Hi Karen, thank you for taking the time to leave feedback. It's much appreciated. Response date: 19th August 2019

Friendly, comprehensive advice

Wandered in to Winchester branch without an appointment, having been recommended by a family member. Was greeted promptly and dealt with immediately. Will talked me through all the savings options and advised me on the most appropriate for me. Talked me through the process and opened my account; no fuss or difficulties. Friendly, approachable - I was very pleased. Reviewed on: 16th August 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us, its much appreciated and lovely to hear your experience has been positive. Welcome to the Newbury! Response date: 16th August 2019

Friendly, customer focused, resolve issues swiftly

Had issues with a standing order, Will (from Winchester) was wonderful in resolving the sue and setting me up savings and an isa. Reviewed on: 12th August 2019

Reply from Newbury Building Society Hi Rachel, Many thanks for taking the time to leave feedback, its much appreciated. We will be sure to pass your comments to Will. Response date: 13th August 2019

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