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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8806 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8806)

Friendly and helpful staff

Really lovely member of staff helped me choose the best account for me. Listened to my needs and suggested best account. Little wait to be seen, which meant we sat down after appointment time. However staff member I saw did apologise for this and explained they were a little short staffed due illness. Reviewed on: 20th September 2019

Reply from Newbury Building Society Hi Annie, thank you for taking the time to leave feedback, apologies for the wait, glad that your appointment was positive. Response date: 1st October 2019

Excellent Service

A good traditional Building Society, no holding on telephones listening to music, straight on with the job in hand, best Building Society by far Reviewed on: 20th September 2019

Reply from Newbury Building Society Hi Trevor, thank you for taking the time to leave us feedback, it's much appreciated! Response date: 20th September 2019

Quick and easy, I have other accounts so all my details were on record. Friendly

Did not have to wait long to see someone, friendly and efficient interaction. Questions easily answered. Reviewed on: 16th September 2019

Reply from Newbury Building Society Hi Edward, thank you for taking the time to leave feedback for us. Response date: 17th September 2019

Very helpfull

As a new customer he knew what I was looking for. Reviewed on: 13th September 2019

Excellent customer service from the Winchester Branch

It is great to receive a personal customer service from a smaller building society on opening a new savings account. Reviewed on: 10th September 2019

Reply from Newbury Building Society Hi Paul, thanks for taking the time to leave us feedback. It's lovely to hear the service you received was good and we will be sure to share your comments with the Winchester team. Response date: 10th September 2019

Good service in the end

Went in to open two ISAs, but were originally told we would have to make an appointment another day due to staff shortage. We had already completed the forms which we got online,and after muttering our disappointment were dealt with by the cashier. We had to leave the paperwork and our cheques, but after a couple of days our accounts were opened and our passbooks were posted to us, so all was well in the end. Reviewed on: 7th September 2019

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback, apologies for the initial problems, we are glad to hear accounts were provided promptly after your visit. Response date: 9th September 2019

Friendly and efficient

Comprehensive information and service in a friendly manner Reviewed on: 7th September 2019

Reply from Newbury Building Society Hi Michael, thank you for taking the time to leave feedback. Response date: 9th September 2019

Good

Very easy to open an account and set up online access. Reviewed on: 6th September 2019

Reply from Newbury Building Society Hi Mary, thank you for taking the time to leave feedback, it's much appreciated. Response date: 9th September 2019

Fast, efficient and very friendly. Face to face much better than online anonymous! Mike

Not much more to tell. First class. Reviewed on: 6th September 2019

Reply from Newbury Building Society Hi Mike, thank you for leaving feedback, it's much appreciated. Response date: 6th September 2019

Easy to set-up a new account

As a new member of Newbury Building Society, I was very impressed at how easy it was to setup a new account. This is even more so given that you are a small building Society compared to others who could learn a lot from you. Reviewed on: 2nd September 2019

Reply from Newbury Building Society Hi Paul, thank you for taking the time to leave feedback and your kind words. Response date: 3rd September 2019

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