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NFU Mutual: Home insurance reviews

Name: Home insurance
Rating: 4.17 (66 reviews)

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4.32

Based on 66 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

3 star

18%

Latest highest rating:

5

Great customer service and swift claims payment Great customer service and swift claims payment Reviewed on: 5th September 2025

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

NFU Mutual home insurance policies can be bought as standalone buildings and contents or both together as a combined policy.

They reward loyalty through Mutual Bonus, a saving when you renew a General Insurance policy. And you won't be charged extra if you choose to pay monthly by Direct Debit - no fees or interest.

NFU Mutual home insurance reviews help you find out what it’s really like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

NFU Mutual Home insurance reviews (66)

Review of the NFU Mutual, Home insurance:

Discrimination @ Recent interview

A lot of companies in the UK promote multi-cultarism within there workplaces with an ethnic minority policy. I recently went to an interview in the Glasgow office, the feeling I got was I felt they never wanted me there. I believe I smashed and did really well in the role play and interview excercise at the interview When probing for feedback from the HR associate Stephanie Garcia (HR associate) in NFU Mutual, the feedback was inaccurate and full of lies. At the interview stage the guys spoke to me in an abrupt way whilst asking questions, no-one I met on the day were welcoming apart from one of the managers called Jan, never been treated like this at an interview I can sit here all day and prove myself but am better than that..... will look to further my career in a business which promotes equal opportunities for all and multi-cultarism and which hires candidates based on previous results and experience NFU Mutual has potentially lost someone which could have grown there business 5 fold with my industry contacts Reviewed on: 17th May 2018

NFU mutual... real people not computers

We are very pleased with the service from NFU mutual as the actually take the time to understand you as a customer. They can be less competitive but they insure you properly and don't make claiming a difficulty. Reviewed on: 25th August 2024

NFU Mutual second to none

Easy process with excellent customer service Reviewed on: 24th August 2024

Quality Costs

NFU may not be the cheapest option available but their products, particualrly home insurance, are comprehensive and their response to enquiries or claims first class. Reviewed on: 24th August 2024

Hassle free for a complicated house move

I was in the process of moving home but without going directly from one house to another. I already had home and contents insurance with NFU and after emails and phone calls readily answered I was able to continue cover for contents only for a short period of time. However, due to delays in securing the new property, I remained in contact with NFU and was able to extend the cover several times over. Phones and emails answered within very rewasonable times and helpful positive staff. Reviewed on: 24th August 2024

They're very good.

They're very good. They insure my home. I pay by direct debit. They're an insurance company that do insurance, and they insure me. I am insured by them. My home is not insured by anyone else. Reviewed on: 23rd August 2024

Insurance You Can Rely On

I have had Building and Contents Insurance with NFU for 20 years. I needed an insurer with a flexible approach, as I live in a Barn Conversion where standard insurance cover simply didn't fit the bill. NFU were easy to talk to with a 'can do' approach both friendly and professional. With a loyalty bonus each year that makes me feel valued. Reviewed on: 24th August 2023

Efficient, helpful and easy to deal with

We've been with NFU Mutual for many years. They are not the cheapest, but their prices are reasonable. We've had to make a few claims over the years, and they have always responded quickly and positively. Reviewed on: 24th August 2023

Always there to talk

I really value the fact that NFU are reachable by phone and the staff are always well trained - knowledgeable and helpful to my queries. Reviewed on: 23rd August 2023

Personal, caring insurance provider

NFU have been our insurers for many years. The premium is very reasonable for the cover they provide, when we were running our own business from home & now we have retired. They are very flexible and will make alterations to the policy with a quick phone call. They remind us each year well before the renewal date and are happy to come out to see us to discuss any changes we might need. And on the rare occasions we have had to make a claim, they have been fair, prompt and helpful. Reviewed on: 23rd August 2023

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters

It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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