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NS&I: Income Bonds reviews

Name: Income Bonds
Rating: 2.61 (23 reviews)

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2.95

Based on 23 reviews, last reviewed 24th Feb 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

22%

13%

2 star

48%

Latest highest rating:

4

Preferable to a Savings Account. I wanted another option other than a savings account. I was looking for a fixed term and guaranteed interest rate. The terms offered for one year and ... Read more Reviewed on: 24th February 2024

Latest lowest rating:

1

Can't recommend - Worst Customer Service process. It is now nearly two months since I asked them to resolve a problem with my account and many. many emails and phone calls later. I have had zero respo... Read more Reviewed on: 26th September 2023

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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

NS&I Income Bonds reviews (23)

Review of the NS&I, Income Bonds:

The biggest bunch of chancers since the Labour party

Invest with these idiots at your peril. These so called "customer service" cases were obviously cut from the same cloth or went to the same school judging how they treat investors. The same obnoxious school that turns out these 9 to 5 menial types for these large corporations, hence why people end up stressed because these prats can't grasp the fact that sometimes customers actually require a manager or someone with an IQ to deal with some issues. Invested fortunes over the years and still get treated like shit. They can't even action requests for cash withdrawals without many lengthy calls that go no where, hence creating aggressive behaviour. NEVER give these people your bank details because bank transfers end up in no mans land and you end up between NS&I and your bank trying to trace your money, which both deny they have. These obnoxious types totally refuse your request to speak to someone with a brain as its "company policy" NOT to do so, thus protecting even bigger idiots to stay calm in their ivory towers polishing their chairs with their arses and trying to look important. The CEO is about as much use as a dog with wheels and has the same attitude as Gerald Ratner towards his many wage & pension paying customers. If you choose to invest, contact companies house to get as much info on these people and where they live so you can collect your money in person if required via debt recovery companies or legal action. The sooner this company fails, the better off customers will be protected!!! Reviewed on: 9th December 2020

Preferable to a Savings Account.

I wanted another option other than a savings account. I was looking for a fixed term and guaranteed interest rate. The terms offered for one year and a good rate of interest Growth Bond was perfect when I opened the account. Reviewed on: 24th February 2024

Safe and sometimes market leading!

I happened to snag some Guaranteed Income Bonds at their peak interest rate which was excellent although not typical of NS&I's offerings as they are usually not chart-topping and it's worth remembering that unlike Premium Bonds Guaranteed Income Bonds are taxable for interest. Although NS&I is guaranteed by the treasury so people can rest easy on the security of their money. Reviewed on: 27th January 2024

Easy to use, tax free.

Easy to use, tax free. No hassle. Reviewed on: 26th January 2024

Safety first

Safe investment with competative rates Reviewed on: 26th January 2024

Reliable and easy to deal with over many years.

Reliable and easy to deal with over many years. Reviewed on: 26th January 2024

I win prizes and it’s a great way to save.

I win prizes and it’s a great way to save. Reviewed on: 15th January 2024

Can't recommend - Worst Customer Service process.

It is now nearly two months since I asked them to resolve a problem with my account and many. many emails and phone calls later. I have had zero response except for emails failing to address the original query and thereafter 'holding emails' telling me my mail has been passed to customer services. They are either completely overloaded or are unable to work their systems efficiently. Reviewed on: 26th September 2023

EASY SAVINGS ACCOUNT

The interest rate could be better but there are worst rates . Quite easy to apply Reviewed on: 13th August 2023

simple to use

simple to use online - and rates are competitive Reviewed on: 2nd June 2023

Refuse access to funds and close account

Would be zero stars if possible. .... I tried to close my income bond and was told I would not be able to close the account or have access to my savings until their 'interest calculation' period had passed. This apparently lasts for 21 days of every month. How is this even legal? ..... And my balance is too low to even get interest - how is that legal either? .... Furthermore, despite lodging a request to close the account, NS&I refuse to act on it when the 'calculation period' is completed, and you just have to remember to request again. .... Utterly shambolic. Formal complain process has begun. I imagine I am en route to complaining to the Financial Ombudsman. Reviewed on: 2nd December 2021

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