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NS&I: Premium Bond reviews

Name: Premium Bond
Rating: 2.97 (137 reviews)

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3.03

Based on 137 reviews, last reviewed 23rd Nov 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

13%

43%

Latest highest rating:

4

Chance to win big The chance to win big in the monthly draws is exciting and any winnings are paid tax free. Reviewed on: 23rd November 2024

Latest lowest rating:

1

They have not issued the bonds or returned my money... They have not issued the bonds or returned my money ,on going for the past year Reviewed on: 26th October 2024

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About this product

NS&I bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the NS&I's customer service? Smart Money People is fast becoming the UK's leading source of independent NS&I bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

NS&I Premium Bond reviews (137)

Review of the NS&I, Premium Bond:

Safe and reasonable return

Bought bonds late last year and have had good returns from them since Reviewed on: 11th March 2023

Frustrating. Unbelievably poor.

I don't where to start!! So here goes. 45 mins I was on the phone this afternoon to try and find out if my text message was genuine that I was one of the monthly winners. Checked on my app too and I wasn't. Reviewed on: 6th December 2022

Frustration is the only guarantee

After weeks of not being able to log in, several long calls (mostly in a queue) and nice but useless staff (because of the issues not the individuals) I have tried to pull my money out and you need another number that you need to login to obtain, see where this is going? Im in the circle of doom. sack some bosses here its shambolic. Reviewed on: 10th November 2022

"customer services", which is a misnomer.

Rubbish, unable to get beyond a certain point, used to be easy to buy at the post office. Unable to get through on phone to so called helpline Reviewed on: 10th November 2022

Pain in arse

Made a whole new security authentication device lark and what a load of pish. If they’ve updated the old caveman ways and just had it easy normal security NS&I then it would be so much better. The people on chat couldn’t be arsed trying to help you online. The rates are ok for a child’s saving but ever winning anything monthly is not frequent. All these half whits who's put in a lot of money in a very short time seem to win it big !! Reviewed on: 7th November 2022

No wins

The amount I have I should have at least won the min prize of £25 at least but in 7 months I’ve never won anything to even get the 2.2% I should at least get £50 a month for the next 5 draws especially when I can now get over 5% in the bank now. Reviewed on: 2nd November 2022

They have lost my mothers 50k

After applying and paying for 50k worth of premium bonds my mother is now being told NS and I have no record of her account despite cashing her cheque for 50k. It is impossible to get any answers from customer service and when she lodged a complaint she was told someone would ring her back in 48hours. It is nearly a week later and she hasn’t received this call. Nobody seems to want to help. Surely this should be a simple problem to resolve by speaking to the accounts team? How can they loose 50k and why aren’t they doing their upmost to resolve this issue as a matter of urgency? Reviewed on: 26th September 2022

Worst customer service

Took me 3 days to get through to them on the telephone..EMPLOY MORE PEOPLE...i am now closing my account with them Reviewed on: 20th September 2022

GREAT CUSTOMER SERVICE

I WAS HAVING PROBLEMS BUT THE STAFF WAS VERY POLITE AND FRIENDLY AND SOUGHTED MY PROBLEM OUT THANKYOU SO MUCH I APPRECIATE IT Reviewed on: 30th July 2022

Rude And Unhelpful Customer Services.

Having been locked out of my account after answering the online security questions CORRECTLY but it telling me they were incorrect, I rang to get a new password. I was again asked a security question which had nothing to do with my NS&I account or online security questions. I was asked to tell them the name of a company I had a store card with in 2010 and was also asked what the credit limit on the store card had been at the time! Utterly ridiculous. I explained that it was impossible to know which store card they were referring to and asked how was I supposed to remember a credit limit from 13 years ago!! Because I didn’t know and was not given the option of answering any other security questions, I was told I now have to wait for a letter to apply for a new password. I then have to sign it and send the letter back before NS&I will allow me to create a new password for my online account! Sorry NS&I but what century are we living in? The person I spoke to was not interested in helping and spoke over me for most of the call. Very poor service in my opinion. Reviewed on: 10th June 2022

Should be investigated for fraud

DO NOT PUT YOUR MONEY WIYH THEM IF YOU WANT TO SEE IT AGAIN. Shameful and criminal stay clear Reviewed on: 26th April 2022

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