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O2 Drive (inactive company): Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.63 (59 reviews)

View other O2 Drive (inactive company) products

1.61

Based on 59 reviews, last reviewed 10th Jul 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

3 star

81%

Latest highest rating:

4

Brilliant for getting affordable car insurance! During my time using O2 Drive, I was able to afford a very easy and quick car insurance for my brand new car. When the COVID-19 Pandemic began, I was ... Read more Reviewed on: 12th October 2021

Latest lowest rating:

1

Disgusting service I was driving my vehicle when I got hit by kids racing an Audi. They hit my drivers side pushing me into a lamppost, so I had a double impact. The off... Read more Reviewed on: 10th July 2022

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About this product

Company stopped selling car insurance in 2021.

O2 Drive (inactive company) Car insurance (discontinued) reviews (59)

Review of the O2 Drive (inactive company), Car insurance (discontinued):

Worse Car Insurance company I have ever seen in 30 years of driving

O2 Drive came up as a reasonable car insurance comparison quote, and I picked them because of the 5-star Defaqto score. Little did I know that the Defaqto score is just for the options offered , NOT the quality or review score. O2 Drive is a new service set up by mobile company O2, on the cheap, to cash in on the lucrative car insurance market. So while the advertising seems good, after being with them for a year, I am utterly shocked at how poor the service was, and how downright unhelpful and arrogant the majority of online staff were, when you do actually need their help. For instance, I finally has a minor accident after 7 years no-claims, but when I reported it, I found I had accidentally mistyped a letter in my registration number, but the documents I had sent over actually had the correct details. When I had to lodge a claim, O2 Drive gleefully told me that they wouldn't accept it because I had made an error, and it wasn't their responsibility to check my other documents even if they had been requested, so rejected it. They told me I would have to contact their underwriter Ageas myself. Ageas were sympathetic at first, but then later came back and told me that O2 Drive had totally bluntly refused to accept my claim, so I had to pay for the massive insurance repairs to both cars myself. When I tried talking to O2 Drive again, the handler actually laughed and made fun of me, telling me I "should be grateful the police didn't come and arrest me for driving without insurance" after mistyping my number-plate. Giving the correct details in the rest of the documents doesn't count. I wasn't happy at the vervice, and did complain, but then O2 Drive just dismissed it. O2 Drive never bothered contacting me ever again, and I renewed car insurance with another company, then found O2 Drive had the nerve to automatically RENEW my car insurance with them without even telling me, and without my permission. A totally incompetent, "just 9-5", bunch of minimal-wage staff, who have no idea of customer service, and just don't care. Please avoid until they actually introduce even a little customer care. Reviewed on: 22nd June 2019

Thieves

After purchasing car insurance from O2 Drive, all seemed fine,...until I missed 1 payment. I paid the £20 fine and resumed payments as normal, that is , until I changed my payment date. They took 2 payments from my account in one month and refused to refund me my money. They admitted they were at fault but still no refund. Bank wouldn't refund it as O2 Drive set it as a card payment instead of a DD. Absolutely furious that they left my account balance at £22 and knowingly advised me of incorrect information. Once my policy is done, I most certainly will not be returning and will warn anyone and everyone to avoid them as much as possible. The low Car insurance quotes are just a ruse to lure you in and take advantage. Reviewed on: 13th April 2019

Avoid!!!

I went with O2 drive for my first years insurance as they offered me the best deal. 10 months on I’ve had nothing but problems. I have a black box, whenever checking my score my awareness and acceleration are well below 50/100 when my speed and time of driving are 98/100, I happened to meet a girl who lives around 120 miles from me, who was insured by the same people and she had the exact same issue! I have since changed my car and have got a new box for the car, and the exact same thing happens (so can’t have been a fault with the box). I live in a hilly area, it’s like I’m expected to drive around without being allowed to touch the breaks or drive up a hill... Reviewed on: 23rd March 2019

Worst insurers ever

I wished I read the customer review before purchase. I was hit by a new driver and after taking the details and forwarding me to Enterprise, I soon realised that they are not trying to resolve my claim. After many phone calls to them without a reasonable answer I finally lost my temper. A few days later I relieved a email saying that I need to contact their underwriter (The co-op) and take my claim up with them. In the end I gave up and paid for the repairs myself. I am finding a better company as soon as my contract ends even if it costs more. ABSOLUTELY RUBBISH COMPANY. Cheap and trashy. Reviewed on: 20th March 2019

Terrible.. would NOT recommend!

O2 drive cancelled our policy 3 weeks into our contract and wanted to put it up by £140 more a month!!!!!!! It was £22... Flabbergasted is not the word! It’s a Vauxhall! Apparently we forgot to mention we had contacted Northumbria water about a damaged tyre from a pothole! I would not recommend them at all, poor service. Reviewed on: 19th March 2019

The worst experience I've ever had with an insurance firm

In over 20 years of driving, this has been my worst experience with an insurance firm. O2 Drive is provided by a company called BISL; they took a seond payment from my credit card without permission (nearly doubling the premium), were unwilling/unable to check the CUE database once information had been updated, rebuffed several attempts at providing information they requested, and have wasted hours and hours of my life. Their customer support team are locally based, accessible and friendly, and are helpful within the rules and procedures available. However, were it not for their escalation team (CW, thank you), I would currently be taking legal action. The company is broken - internal departments don't work together and I found myself fobbed off and frustrated. Never, never, never again. Reviewed on: 15th March 2019

Biggest mistake of whole life

Been with o2 insurance for over a year paying ridiculuously Hugh car insurance rate I had a crash it’s was a 2014 car air bags went off but mainly just new bumper and that drives absolutely fine they not only wrote it off but did not provide me with a rental car causing me to lose my job and also be homeless as I could not get anywhere they then refused to pay out the money they owed me leaving me completely stuck o2 are absolutely shit and avoid going with them at any cost Reviewed on: 20th February 2019

Ridiculously high cancellation fee!

I rang 02 for an insurance quote on my car which I was soon going to sell. The premium was very good so I accepted. When I sold it I was told I would have to pay £58 cancellation fee! I was not told this over the phone or indeed on any written communication. I am making a formal complaint. Reviewed on: 12th February 2019

Great

Easy to get hold of, reliable, trustworthy and really helpful. Would use 02 drive again if their quotes were cheapest like my first year Reviewed on: 28th January 2019

Nice extras and did the job after my accident

Fair and quick payout after my car was written off. Have insured new car with them. Nice extras that i wouldn't get with other insurers. Easy to use on phone. Reviewed on: 28th January 2019

The worst insurance ever.

Honestly cannot tell you how much they have run me up the walls and had me back and forth. O2 car insurance is the worst thing I ever took out - I wish I paid the extra for it. The customer service is absolute dog sh*t and they dont listen, just transfer you from pillar to post. I had to make a claim with them due to hailstorm damage and due to the amount of numbers on their website, turns out I never even reported it to them - apparently my underwriter?! Even though I took the number off the O2 car insurance claims website. They then cancelled on me for getting black flags because I was driving 41/42 in a 40!!! Then once they cancelled on me, I had to pay out!! I then got a letter about 3 weeks later stating how I must pay 411 and that I owe them this. I have been back and forth on the phone with them about this and they are just getting stupid, they keep transferring me off to the wrong people. JUST LET ME PAY THIS AND GET OUT OF THIS AWFUL COMPANY. DO NOT EVER USE THIS. THEY ARE THE WORST. I WISH I READ THE REVIEWS!!!!!!!!!!!! Reviewed on: 28th January 2019

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