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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (23132 reviews)

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4.79

Based on 23,132 reviews, last reviewed 19th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

Poor customer service and Lack of empathty for customer I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026... Read more Reviewed on: 19th June 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (23132)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

Great service online

Really helpful and quick to answer my question. All really easy to make changes online. Reviewed on: 7th August 2024

I had a question to ask about my bike policy.

I had a question to ask about my bike policy. I was contacted via chat by Josh (Ji1) He was so helpful and professional. A credit to One Call…. Thanks so much.. Reviewed on: 7th August 2024

Very efficient and professional - Jack was very help...

Very efficient and professional - Jack was very helpful and speedy with responses Reviewed on: 7th August 2024

Hostile and unhelpful resolution of a problem not of...

Hostile and unhelpful resolution of a problem not of my making Reviewed on: 7th August 2024

Marshall MC2 helped me with log-in.

Marshall MC2 helped me with log-in. For some reason you had the wrong one, even though the correct one provided by me was ticked as correct. Sorted. He was keen to interest me in other prodocts. Reviewed on: 7th August 2024

JA7 help to reduce my car insurance cost

I received my renewal paperwork and my cost has increased and I was not happy with that and JA7 broker helped to bring my insurance cost to reasonable price. Reviewed on: 7th August 2024

Pretty fast, helpful, and not extortionate

Was able to renew quite quickly over live chat - got a response quickly rather than endlessly holding onto the phone and listening to annoying music Reviewed on: 7th August 2024

Excellent renewal price

Excellent renewal price, I was provided some quotes so asked one-call if they could match or better and yes they did with less excess and better features Charlie (CH5) was brilliant, went through everything on the policy to make sure I had all the feature I needed. Thank you & great service Reviewed on: 7th August 2024

They helped me no end with my renewal issues.

They helped me no end with my renewal issues. Excellent service. Reviewed on: 7th August 2024

Absolute joke, legalised thieves

Waited until the 14 day cooling off period ended to tell me they were increasing my premium and charging me a £40 admin fee for incorrect details when applying but still haven’t told me what the incorrect details are. This company is an absolute joke and nothing but thieves. Do your self a favour and steer clear, I hope my review costs them a fortune in lost sales. Customer service is appalling and they say it’s the insurers fault as they are just a broker but it’s them causing all the issues and not the insurers. God help anyone if you need to make a claim, happy to take your money but don’t want to know when you need to complain Reviewed on: 4th August 2024

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