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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.85 (6232 reviews)

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4.85

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (6232)

Easy peasy

I've not had to use them for a claim, thankfully, but the rest of the experience has been so simple. Good price, easy sign up and portal. Reviewed on: 17th September 2021

easy and all you need

helpfull online easy to buy and to see what you need Reviewed on: 17th September 2021

I keep renewing our policy as it's always the best price for great cover

Never had any problems, so very happy to stay with the company year after year Reviewed on: 17th September 2021

great service, well done

easy to deal with. very helpful would recommend highly Reviewed on: 17th September 2021

Good Value

One call insurance, good value for money and great to deal with. Reviewed on: 17th September 2021

Easy set up

It was so easy to set up and great value for money Reviewed on: 17th September 2021

Quick and easy

Quick and easy to set up my house and content insurance, great value for money. Reviewed on: 17th September 2021

Very best

Very polite and always happy to help with your inquiry Reviewed on: 17th September 2021

Good service

They have been very helpful. The staff are very considerate and friendly. Reviewed on: 17th September 2021

Absolutely awful, left homeless after a house fire!

We encountered a house fire, absolutely awful experience. First port of call was One Call as this is who we took the policy out with. It took 3 days to get through to them as it fell on a bank holiday. No 24 hour helpline was available. When we did speak with them we were automatically fobbed off with we can't help you, you need to speak with the claims handler and the call was terminated. No alterative accomodation was offered. That was my short but very brief negative experience of One Call. The fire happened on the 2nd May and to date this claim is unresolved and hasn't moved on to the point that for the last 12 weeks the alterative accomodation has not been paid for by the insurance and we have been left homeless! Leaving families in this situation is criminal and immorable!!! Reviewed on: 17th September 2021

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