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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.73 (6233 reviews)

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4.73

Based on 6,233 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

Avoid this company. Avoid this company. I purchased building insurance from them through Comparethemarket.com. During the application process I declared a drains claim w... Read more Reviewed on: 26th June 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (6233)

Absolutely awful, left homeless after a house fire!

We encountered a house fire, absolutely awful experience. First port of call was One Call as this is who we took the policy out with. It took 3 days to get through to them as it fell on a bank holiday. No 24 hour helpline was available. When we did speak with them we were automatically fobbed off with we can't help you, you need to speak with the claims handler and the call was terminated. No alterative accomodation was offered. That was my short but very brief negative experience of One Call. The fire happened on the 2nd May and to date this claim is unresolved and hasn't moved on to the point that for the last 12 weeks the alterative accomodation has not been paid for by the insurance and we have been left homeless! Leaving families in this situation is criminal and immorable!!! Reviewed on: 17th September 2021

A reliable and trustworthy service

I have been a customer of One Call Insurance for a number of years. They have always provided a good competitive service during that time which is why I have chosen to remain with them for a long time. Reviewed on: 17th September 2021

Easy to set up and reply

All good excellent service if difficult to contact sometimes Reviewed on: 17th September 2021

Excellent

Easy procedure no issues vey quick Reviewed on: 17th September 2021

never use, they charge you for a phone call ?

they claim I made a phone call to my previous insurance company 4 years ago, I didn't make a claim it was just an enquiry, I forget I made the call as it wasn't important and this lot charge me an extra £ 15 ! , villains, they worked out more expensive than other quotes, I cant wait my policy to end as I will gladly go elsewhere !! Reviewed on: 17th September 2021

Not sorted out my claim

Totally unsatisfied with my claim,will not be renewing with them in future Reviewed on: 17th September 2021

Fast

Good and efficient overall thanks Reviewed on: 17th September 2021

Easy Insurance

One Call just make insurance easy. Reviewed on: 17th September 2021

Mrs Wilkinson

I found this to be the most reasonable cost for insurance on the market easy process no hassle Reviewed on: 17th September 2021

Reasonable prices

Always had good service and decent rates for home insurance. One of the cheapest around and good cover. Reviewed on: 17th September 2021

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