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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.55
Based on 1,750 reviews, last reviewed 10th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

I had never claimed from prefect pets until my dogs... I had never claimed from perfect pets until my dogs finally visit where she had a blood test and subsequently as this showed she had kidney failure ha... Read more Reviewed on: 10th June 2026
Jane Mead's avatar
Jane Mead
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Review Perfect Pet Insurance: Pet insurance now

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Perfect Pet Insurance Pet insurance reviews (1750)

Dodgy As They Coe - DO NOT USE THIS COMSNY

1
Funny when you look at the company at first glance the ratings are really good ... However look a little closer all the good reviews are from people who have just taken a policy out no doubt send them a voucher to write a good review .... Not one from anyone who has actually received any cash for a claim ... Without going into to much detail I put in a claim this week due to dog being diagnosed with a Mass Cell Tumor as if that wasn't enough to deal with the claim has been refused due to the fact last year the vet noticed a ZIT on my dogs back ... Yes a ZIT on my dogs back so now any lumps are deemed a pre existing condition - How keratin turns to cancer is a new one on me I have spoken to my Vet who also advised that the two lumps are not connected in any way this company are run by crooks who look for any reason not to pay out ..... I shall be taking the claim to the Ombudsman seeing as I am £1,500 out of pocket - Perfectpets you should be ashamed of yourselves They've also been reported to Watchdog by several customers - I'll be contacting them again See Below Perfect Pet Insurance Watchdog heard from some Perfect Pet Insurance customers who were unhappy that Perfect Pet had either rejected or made deductions from their claims, despite each of their vets being of the opinion they should have paid out. Reviewed on: 17th November 2023
Tracey's avatar
Tracey

After death left with remaining contract

3
Unfortunately my dog got an aggressive cancer later in his life (12). He passed away fairly suddenly. We have NEVER made 1 claim in all them years previously. They don't pay your vet direct so we have to beg, borrow & steal (figure of speech) to help our beloved pet in his time off need (almost 1000 £), & then when we tried to claim cost back we were informed that we are tied into the contract (majority of the year left) so basically we have ended up at a massive financial loss. This has been an extra devastating blow just before Xmas & when we are already absolutely heartbroken at the loss of our boy. Positives: each staff member we've spoken to over the phone have been pleasant, obviously they're just doing their job. I wouldn't use this insurer in the future. Probably saver to go with petplan & pay a little more each month. Pet plan also pay your vet upfront. We live & learn.... Reviewed on: 17th November 2023
jess litherland's avatar
jess litherland

AVOID AT ALL COSTS

1
AVOID AT ALL COSTS!!! A disgraceful company, who will do anything possible to refuse or reduce payments. I genuinely believe that they pay their employees to sift through claims and small print to establish any reason at all to refuse payment. They have even lied about what information they received (even though I was able to prove it had been sent). They told me that information provided by my vet and signed off by my vet on Perfrct Pets own claim forms was not considered to be information from my vet???? to be honest that it’s just the tip of the iceberg. The latest incident in a long string of appalling treatment. Needless to say I will be taking them to the ombudsman, but what I really wanted from my insurance was peace of mind. I have used other insurers so I know this is exceptionally poor compared to other companies. Please pay more if necessary, so that you will actually get peace of mind from your cover. Any money you save on your premiums you will pay for 10 times over in reduced payouts for your claims and hours put into trying to resolve issues. They seem lovely while they get you to sign up … but it’s immediately down hill from there. AVOID AT ALL COSTS Reviewed on: 8th November 2023
Heather Heather's avatar
Heather Heather

Cowboys!!

1
Utter disgrace of a pet insurer, upped my direct debit plan by 300% without my agreement after querying the age / weight of my dog, our dog is a re-homed stray so have never known her exact age. This only came to light after i tried to make a Vets claim of nearly £800, after lots of barriers being put up they paid out roughly £160 but then put my monthly payment up from £30 per month to £110 per month!! They should rename themselves Perfect Cowboy Insurance! Reviewed on: 8th November 2023
pete taylor's avatar
pete taylor

DO NOT BUY INSURANCE FROM THIS COMPANY

1
Cowboys. They find anyway not to pay your claim. Despite a vets letter detailing that my dogs condition was not pre existing they refused to pay. Check out Google reviews. No compassion ! Our pet has since passed away and they have been cruel. Reviewed on: 31st October 2023
Carly Simpson's avatar
Carly Simpson

Affordable insurance for very good policy cover

5
Perfect Pet website is very easy to navigate. The 'Live Chat' is really useful and my query was desktop with within 30 mins. I had a conversation with an extremely helpful staff member to set up a new policy for my pup at a very reasonable cost for the level of cover involved. I have recommended Perfect Pet to friends and relatives. Reviewed on: 20th October 2023
Linda Murphy's avatar
Linda Murphy

Same service but better price

5
Having compared different pet insurances Perfect Pets came top in price offering the same service as other more expensive pet insurances. This can only be a good thing. Reviewed on: 19th October 2023
Jasmin Jackson 's avatar
Jasmin Jackson

Excellent customer service

5
Oliver was extremely helpful and managed to get me a better deal. Great customer service would highly recommend! Reviewed on: 17th October 2023
Joe Flemons's avatar
Joe Flemons

So easy to set up on line

5
I rang gave my details and my pup was insured..we set up a direct debit..dog insured starting the same day..happy days..resonable price as well so its a win win iv got peice of mind...deffinately worth deaing with Reviewed on: 16th October 2023
Michael Thompson's avatar
Michael Thompson

Better than expected

5
Very easy to use and very straightforward. Our Frenchie is now insured. Good service, ease of use and a great price. Reviewed on: 16th October 2023
Neil Gallo's avatar
Neil Gallo

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