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Petwise: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.94 (18 reviews)

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1.83

Based on 18 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

2 star

71%

Latest highest rating:

4

Slow but they get there. Our dog was diagnosed with Cushings disease and we put in our claims via the vet. All the claims have been paid and only £200 excess taken once. £33 a... Read more Reviewed on: 17th November 2023

Latest lowest rating:

1

Money grabbers This company is terrible for customer service and processing times for claims. I have submitted claims in the past where I have waited for months for ... Read more Reviewed on: 23rd September 2024

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About this product

Insuring an older pet can sometimes prove difficult. And once you’ve found a provider to accommodate their age, the premium price is the next hurdle. We collect Petwise pet insurance reviews to give you insight into the provider and its policies.

Petwise pet insurance policies are designed specifically for senior pets. Cover is available for cats and dogs aged seven years and over, with no maximum age limit. This means that your pet can be covered throughout the...

Petwise Pet Insurance reviews (18)

Review of the Petwise, Pet Insurance:

Petwise is a scam

Having waited for many weeks trying to claim for a simple autopsy for our cat, Petwise declined our claim and went on to charge us £199 excess. It was a very standard claim, our vet told us that it's a very normal procedure and they've processed the paper work many times with other insurers. Avoid Petwise, they are beyond useless, they take advantage of people in need. Reviewed on: 4th January 2023

Exceptional Service

I moved my policy to Petwise last October 22 and sadly in December my beloved dog was diagnosed with a serious liver issue and passed away in March 23 Petwise staff been excellent throughout this time. An email when a vets claim has been received and confirmation when paid. Considering I was a new customer they have paid every claim promptly (a considerable amount in a short time) with excellent communication at all times I really cannot thank them enough at what has been a very... Reviewed on: 28th April 2023

Deducting two excess payments for single condition

Our dog developed crucial ligament problems and three claims were made for ongoing treatment by the same vets who have several branches. Pet wise claim that their ts and cs allow this as our dog’s was treated by two separate practises. Despite proving that it is a single company with four branches Petwise refuse to acknowledge this. We are now being threatened with recovery action and risk not only going on a blacklist but worse, if we accept what Petwise are stating then any fu... Reviewed on: 17th March 2023

Death of my dog

My dog was put to sleep in December 2022, as of Feb 2023 they have just come back to me and said they will not pay the £150 claim for death. This is because my dog had been to the vets previously with arthritis...err well arthritis is a degenerative illness! It became so bad it was kinder to say goodbye . Reviewed on: 21st February 2023

MULTIPLE EXCESS TRAP WITH PETWISE

BE AWARE! If you have a claim with your regular vet who then refers you on to another for treatment that they cannot provide you will get caught for the excess FOR EACH TREATING VET. My dog has just been referred for a scan that my regular vet has not the equipment for and I have had to suck up 2 x the £199 excess that was not brought to my attention when I renewed. I am now stuck with this insurer for this condition as, if I change insurers, I won't be covered for the condition... Reviewed on: 25th October 2022

Extremely competitive quote

I had been with previous company for 12 years. Petwise was a third cheaper for the same benefits. Reviewed on: 27th September 2022

Poor service

On the 12/09/21 my dog poppy came in from back garden and couldn't use her back leg. On visiting the my vets she had to have xray and after refered to Vets4Pets in Halifax for further investigation. After investigating it was established that she had suffered cruciate ligament injury. She had to have a operation but was advised that this was the most common operation they carried out. I paid the bill in full and put it on my credit card as the bill was £3250. After a few days I ... Reviewed on: 3rd January 2022

Awful

If you have to make a claim it will be a long drawn out process lasting months. Even when your pet has passed away, they take 2 months to start assessing the claim and still no sign of when they may settle. Reviewed on: 6th September 2018

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