Write a review

Go to business site

Pockit: Account reviews

Name: Account
Rating: 2.89 (574 reviews)

View other Pockit products

2.67

Based on 574 reviews, last reviewed 23rd Dec 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

42%

50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

STOLE OVER £6000 Customer: 561880473 FORMAL COMPLAINT – FINAL NOTICE BEFORE REGULATORY ESCALATION Subject: Final Formal Complaint – Unlawful Account Restriction, Wit... Read more Reviewed on: 23rd December 2025

Read all reviews See your review

About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Pockit Account reviews (574)

Review of the Pockit, Account:

PLEASE AVOID POCKIT!

I opened a pockit account as there are no banks left where I live, and it seemed easy to go to the post office to a pay point to deposit any cash into an account. I only really use the account for small cash deposits and so my parents can transfer money to me to help with food and bills, as I’m a single mum. On Sunday 1st September, my dad put £300 into my pockit account and when I went to transfer the money, a notice came up that my account was under review and I couldn’t access my money and my card is on hold. They requested various documents and information, which I immediately sent to them, and they said it would probably take 2-4 days to complete the review. I had no warning about this. I understand that some monitoring of accounts like this need to take place, but why can I not access the money first. I have emailed repeatedly and tried to find a phone number for them, with no joy. The only response to my emails are automated, and one saying that my money is safe! I have no money now, and no food! There is no other way to contact them. Their customer service is appalling and to only have an email address as a point of contact is ridiculous. I have no access to my money and no end in sight. There is a phone number on the back of my card, which doesn’t work. You are totally at their mercy. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY! Reviewed on: 7th September 2024

Appalling

Account locked for no good reason, no response to any form of communication since 22/2/21 Zero customer "service" - large balance unavailable. Referred to Ombudsman (FOS) and FCA. Forced to assume direct fraud / theft, so referral to Police also. Reviewed on: 16th March 2021

please do not use Pockit

Been waiting for a refund since December, had an email on 5 Feb saying that payment had been processed, still waiting, had a complaint upheld against them, they even awarded me compensation, still no payment they wont reply to emails phone lines are closed, as far as i am concerned they are a gang of thieves and conmen Reviewed on: 9th March 2021

They've locked my account

How long does it actually take to review my account,I need my money it is disgusting what they are doing I should never of opened one with them,if only I'd of read about them before hand... Reviewed on: 8th March 2021

Just awful

Read the reviews and DO NOT sign up to this company Reviewed on: 6th March 2021

Total scammers please avoid

AVOID this company Just to give you an update I have been trying to contact Pockit for the last 3 months after they closed my account for no reason whatsoever after 4 years and although they have asked for and been given my details to transfer the balance of £555 back to my bank they have yet to do so 3 times they have told me it will be processed within 10 days and 3 months later still no money They reply to 1 in every 15 emails I send and all with the same excuse that it is being processed Trading standards are now involved and also the financial ombudsman Thankfully after contacting the Martin Lewis money programme they are showing an interest in outing this fraudulent company Check out their reviews on her and other google sites Please draw your money out whilst you still can their annual accounts haven’t been submitted they are obviously in trouble You have been warned Reviewed on: 2nd March 2021

Total scammers will steal your money

Worst bank in world

Fife time closed my account fór not reason to rewiew my account Reviewed on: 26th February 2021

Useless cockroaches

I’ve emailed, called and tried love chat you still haven’t responded to me. I closed this account come to find out they didn’t close it or reopened it! Someone sent money to that account n the bank is trying to retrieve the money but you stupid dimwits won’t respond. I’ve even sent a bloody letter and u fools won’t even respond! I’ve even dm them on instagram! How the hell is your funky looking ass open ? Yall should be shut down by now! I really believe this company is using drug or trafficking money. People I know, online, instagram and reviews don’t rate you! Everything negative. So how u baboons still open ? Run me back my fucking money ! Reviewed on: 13th February 2021

Transaction

They always take minimum 4 hours to complete the transaction if you have sent money in to UK bank account. Now it has been more than 40 hours i have no idea where is my money gone? Recepient didnt recieve it yet and money has been deducted from pockit account. And no correspondence on my problem . Its like a joke now Reviewed on: 11th January 2021

VERY BAD EXPERIENCE

I opened an account in this company and I have given all the documents that they will ask me. I have deposited 249 pounds but they will immediately block my account and keep my money I work so hard to get my money and I get robbed by a shitty company. Reviewed on: 10th January 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Travel Money
from M&S Bank - Marks and Spencer 2.34 from 11 reviews
Current Account
from Frost 1.00 from 1 reviews
Travel Money
from Tesco Bank 2.69 from 69 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub