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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.67 (5027 reviews)

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4.67

Based on 5,027 reviews, last reviewed 29th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Best ever insurance

First time my renewal cost less than year before. Never happened with other insurance companies. Reviewed on: 15th September 2022

Awful service - don't reply to complaints

Been with them for years but guess you only know how good they are when you need them. Took nearly 2 weeks for them to make a decision on our claim and then advised they were invalidating our insurance as somebody had told them we parked our car behind our house but had taken insurance out saying parked on the drive. Easily provided evidence of driveway parking (plus the fact physically impossible to park behind our house) - then had further delays before collecting car then 2 weeks for payment. Complained due to delays and still heard nothing back Reviewed on: 15th September 2022

Happy so far

I’ve not had to use my car insurance and hopefully won’t have to. The quote I received was competitive with all the level of cover I need. Once I chose to use policy expert as my insurance provider, they were fast to communicate the policy documentation in a straightforward layout. I hope to stay with them come renewal time. Reviewed on: 15th September 2022

Great priced car insurance

So far this company have been good, a great price for my car insurance and very easy to set up, I haven't had any direct dealings for any claims yet but so far so good. Reviewed on: 15th September 2022

Simple - great service!

Everything was straight forward. Price was good too! Reviewed on: 15th September 2022

Awesome

Policy expert is the best insurance company in the whole of uk Reviewed on: 15th September 2022

Car insurance experience

I have experience Excellent service delivery. The product was easy to purchase. The credit option was great. The credit contract was easy Reviewed on: 15th September 2022

No hassel, best price in though economic times

Easy to set up and offer great car cover at a low price. Reviewed on: 15th September 2022

Great

Very diligent, called me due to a mistake and we fixed it together Reviewed on: 15th September 2022

Easy to deal with

A reasonable price compared to my original company no problems to set up Reviewed on: 15th September 2022

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