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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.67 (5027 reviews)

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4.67

Based on 5,027 reviews, last reviewed 29th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Charges are very high you can’t just change your car...

Charges are very high you can’t just change your car or other amendments without being charged for .cant cancel online have to call them Reviewed on: 4th September 2024

Reply from Policy Expert Hello Ziyaad, Thanks for taking the time to leave us your review. We tried to contact you to discuss your concerns. Please let us know if there’s a better time to chat or give us a call on 0330 0600 602. You can also email us at [email protected] Thanks, Amy Response date: 7th September 2024

Soulless company with questionable intentions.

Lost my car in the Luton airport fire. Policy Expert made everything as difficult as they could, argued against everything and anything, including trying not to pay for a hire car as per my policy. They slapped me with a fault claim and took away my no claims bonus. My car did not start the fire. Most other insurance companies had common sense and decency, waiving the fault claim and kept their customers no claims bonus… as clearly the fire was not their fault, as documented on every news channel and national paper! Then they de-insured me so that I could never claim that money back from them. To add insult to injury, two days after de-insuring me, they sent an email wishing me happy birthday - how insulting! At one point they suggested that to avoid all this hassle - I drop my claim… my insurance has sky rocketed because of Policy Expert. Awful, soulless and incompetent company! Reviewed on: 25th August 2024

Reply from Policy Expert Hello Lara, Thanks for taking the time to leave us your review. Unfortunately, we’ve been unable to locate your policy with the details provided. To allow us to help, please can you send your policy details to [email protected]. Thanks, Amy Response date: 26th August 2024

Knowledgeable service

Knew who I was, understood my needs and sorted me out quickly and efficiently Reviewed on: 25th August 2024

It was smooth and excellent , cheapest as well

It was smooth and excellent , cheapest as well Reviewed on: 24th August 2024

Very quick response to my enquiry, quickly handled a...

Very quick response to my enquiry, quickly handled and I received a phone call to fix my issue within an hour! Reviewed on: 14th August 2024

Very experienced staff who are polite & explained ev...

Very experienced staff who are polite & explained everything very well. Reviewed on: 9th August 2024

Easy to deal with, and the best value I could find f...

Easy to deal with, and the best value I could find for my needs. Reviewed on: 7th August 2024

Really impressed with the prices.

Really impressed with the prices. Excellent Reviewed on: 3rd August 2024

Was good compare with other competitors and easy app...

Was good compare with other competitors and easy applied online Reviewed on: 3rd August 2024

Very affordable price considering I have no NCD.

Very affordable price considering I have no NCD. Easy to apply online. Reviewed on: 2nd August 2024

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