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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.67 (5027 reviews)

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4.67

Based on 5,027 reviews, last reviewed 29th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Good and profesional service.

Good and profesional service. Good prices Reviewed on: 1st March 2024

Excellent and helpful. I am happy with you.

Excellent and helpful. I am happy with you. Reviewed on: 1st March 2024

Contradicting documents - Pointless cover

We have had Home and Contents insurance with Policy Expert since 2018 as it seemed that everything was covered, inside the property as well as on the premises (garden, driveway and garage) and this is clearly stated in 2 documents. However my wife recently lost her engagement ring down the kitchen sink and when we submitted a claim it came back as 'declined' due to the ring being lost 'inside the property' they stated that you cannot lose a ring in your property unless it is stolen via theft - you can only 'misplace' an item within the house! I stated that a ring being washed down the sink is not 'misplaced' it is lost, to which they agreed but still could not overturn the claim decision. It clearly says it is covered in 2 policy documents. Had we known this 5 years ago then we would not be with them, we certainly won't be renewing our policy with them. BEWARE!! Reviewed on: 4th November 2023

Reply from Policy Expert Hello, We appreciate you taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy via the details contained in your review. If you could please contact us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 20th November 2023

Greedy, lazy, and insane company

I didin't pass the authorisation which took 15 days, (they response e-mail one a week), because I didnt send a document which not exist. They want me to make my previous insurer to make a special document for them. Ofcourse they charge 30 pounds to cancel policy which not even start, poor coustomer service. Completly not worth time and nerves to save 20 pounds. Reviewed on: 19th October 2023

Reply from Policy Expert Hello Michal, Thanks for taking the time to leave us your review. Unfortunately, we’ve been unable to locate your policy with the details provided. To allow us to help, please can you send your policy details to [email protected]. Thanks, Amy Response date: 24th October 2023

communication

Made an error on my new car insurance, after contacting customer service received good clear speedy and satisfactory instruction to correct the issue. Reviewed on: 13th October 2023

Fast customer service.

Nicola was very friendly and efficant. I asked for the details for my breakdown cover and after a few security questions, she gave me the relevant number. Reviewed on: 12th October 2023

Fairly priced insurance

Fairly priced insurance, covering all my needs Reviewed on: 10th October 2023

Highly recommend Expert Policy

I have been driving since 1995 and Policy Expert are the best insurance company I have been with. Outstanding customer service. Reviewed on: 4th October 2023

Been with them 2 years

Can't think of a better car insurance Company for me and my family. There absolutely Reviewed on: 3rd October 2023

Very helpful

I contacted you about a change to my policy, And was offered a very good deal by one of your Ladies Nicola, It was to cover excess if i have a claim very happy, Thank You J Roe Reviewed on: 2nd October 2023

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