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Policy Expert : Car insurance reviews

4.67
Based on 5,027 reviews, last reviewed 29th May 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026
phillip f's avatar
phillip f

About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Excellent customer service

5
Extremely helpful and efficient on the phone and their representative was so easy and professional to talk to. Reviewed on: 22nd September 2021

Very happy

5
I found the online website easy to navigate. Reviewed on: 22nd September 2021

Quick to apply, easy to understand, excellent customer service

5
Every time I have needed to speak to someone they have always been knowledgeable, friendly and willing to help. I work in a very customer facing industry and I know what it takes for good customer service. In my opinion policy expert meets every requirement. Reviewed on: 22nd September 2021

Great cover - Great Price

5
Came across this company on a comparison site and found that a like-for-like policy was over £80 cheaper than my existing. Added on a couple of extras and still saved about £45. The proof of the pudding is when things go wrong - unfortunately I was involved in an accident and the response was very good. One little blip in the process but once that was sorted everything was dealt with quickly and efficiently - couldn't be more satisfied. Staff are very pleasant and friendly and great to deal with. Very happy with this company all round. Reviewed on: 22nd September 2021

Affordable

5
I am glad that I became a Policy expert costumer, very professional company Reviewed on: 22nd September 2021

Value for your money

5
This has has everything that I want and need in car insurance for less money. Reviewed on: 22nd September 2021

A perfect policy

5
I was made to feel so looked after it was literally a perfect experience ty Reviewed on: 21st September 2021

Great customer service

5
The employee that dealt with my query was very professional, knowledgeable and extremely helpful. Reviewed on: 21st September 2021

Expert cover for expert people

5
Easiest and ended up cheapest cover I could find . Reviewed on: 21st September 2021

Brillant all round

5
Great prices. Good cover and options. Simple website and process. Excellent customer services. Reviewed on: 21st September 2021

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