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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.65 (5028 reviews)

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4.65

Based on 5,028 reviews, last reviewed 4th Aug 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Cancels Your Annual Car Insurance And Keeps The Money Cheeky anyway to request additional documents AFTER you've already paid for annual car insurance (never happened with other car insurance companies), ... Read more Reviewed on: 4th August 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5028)

Brilliant customer service.

Well I used the online chat and got speaking to someone called Simon what a lovely guy. I made contact to change my name due to getting married, he put me at ease straight away. He even wiped the admin fee as a wedding gift for me what a great gesture to make. Give this man a pay rise or something! not many people put you at ease that quick. Was just a nice Man. Good job Simon! Reviewed on: 12th July 2019

Spot on

No problems at all. Nice and smooth Reviewed on: 12th July 2019

Efficient and friendly

Needed to change insurance, as due to IVA original company would not after 5 years of being with them, allow me to pay monthly as I previously had. Reviewed on: 11th July 2019

Good customer service

Overall good company to buy the insurance. Reviewed on: 11th July 2019

Met my evry needs

Amazing service and was on the road in a hour thanks to the out standing service from sure Thing Reviewed on: 11th July 2019

Efficient and easy service

New to sure thing, however, they were competitive when it came to cost and really happy they have a good relationship with Halfords. With the rise in car incidents, having a quality dash cam included in my policy is great. The service is fast and efficient. Thanks Sure Thing Reviewed on: 11th July 2019

cheap insurance

cheap insurance with a free dash cam what more can i ask for Reviewed on: 11th July 2019

Easy and quick

Went through comparethemarket. Sure thing offered me a decent price and customer service was really good. Easy and quick to sort out my policy Reviewed on: 11th July 2019

Smart thing to do.

For me it was a smart move as all was done on line which was simple and straight forward. Thank you Sure Thing. Reviewed on: 11th July 2019

Very easy

Good price and easy to purchase online Reviewed on: 11th July 2019

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