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Policy Expert : Car insurance reviews

4.67
Based on 5,027 reviews, last reviewed 29th May 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026
phillip f's avatar
phillip f

About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Amazing

5
very quick response when I joined very informative emails and my free dash cam very impressed with the service Reviewed on: 2nd August 2018

Best customer service

5
Used Compare the Market Web site. Very competitive prices from Sure Thing. Bought on line and it was clear and concise. Easy to follow Reviewed on: 2nd August 2018

Thorough, accessible, friendly service

5
I'd recommend Sure thing staff member i spoke with was assertive, accommodating and friendly. Was thorough in explanation of policy and any extras i needed to add and as a result I got policy for my requirements with minimal hassles and without feeling pressured to purchase what would be unnecessary to my needs.......... Reviewed on: 2nd August 2018

excellant service

5
Would recommend to anyone very good Reviewed on: 2nd August 2018

Overall experience was pain free!

5
I chose the insurance through compare the market and sure thing handled the rest in a professional manner. The whole experience was painless from start to finish. Reviewed on: 2nd August 2018

A helpful Copmpany

4
I renewed my car insurance again this year as the premium was not significantly increased. Reviewed on: 2nd August 2018

Excellent customer service

5
Lots of help and advice when rang up. Reviewed on: 2nd August 2018

Brilliant Service

5
Easy, quick and hassle free. Simply brilliant! Reviewed on: 2nd August 2018

A bargain

5
Great value for money and includes a free dashcam to protect yourself Reviewed on: 2nd August 2018

Polite & helpful

5
When I couldn’t get to a Halfords near me. The very patient & kind gentleman arranged for my dashcam to be delivered to my home. He went on to reassure me if I had any problems installing it in my car to contact Sure Thing again. What more do you need. Reviewed on: 2nd August 2018

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