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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.85 (5024 reviews)

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4.82

Based on 5,024 reviews, last reviewed 10th Oct 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Run away from this company. Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van due to an electrical issue and ... Read more Reviewed on: 10th October 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5024)

Great

Very straight forward friendly people cheap insurance Reviewed on: 3rd August 2018

Excellent customer relations

Easy transaction. Very competitive price. good communications. Reviewed on: 3rd August 2018

Car insurance made easy

Great price and easy to arrange... Would use again Reviewed on: 2nd August 2018

Very dissapointed and left out of pocket

After being insured for just 2 months and after them having all the information on my car (focus st) I was contacted by sure thing to say they had to cancel my policy but couldn't give me a proper reason just that the underwriters had changed their minds. They then said I still owed them £27 even tho my initial payment was £187 and I paid the next 2 payments. Totally unprofessional and I will be contacting the ombudsman to discuss the issues. Reviewed on: 2nd August 2018

Reply from Policy Expert Hi there, We're really sorry to hear about your experience and would like to apologise for any inconvenience caused. We would like to look into this matter further for you, could you please email [email protected] with your details and we will be happy to investigate? Many thanks, The Team at Sure Thing! Response date: 3rd August 2018

Quick and easy and cheaper thenothets

I found it nice to be able to max up my car insurance and a great price Reviewed on: 2nd August 2018

Fab service, fab company, very happy customer

Unlike alot of companies, it was such an easy and smooth process very happy customer Reviewed on: 2nd August 2018

What a find. A staggeringly beautiful setting. The owners are fantastic. Couldn't be more friendly.

I am more than happy with my car insurance. need house and contents quotation before Aug 8th 2018 Reviewed on: 2nd August 2018

Amazing

very quick response when I joined very informative emails and my free dash cam very impressed with the service Reviewed on: 2nd August 2018

Best customer service

Used Compare the Market Web site. Very competitive prices from Sure Thing. Bought on line and it was clear and concise. Easy to follow Reviewed on: 2nd August 2018

Thorough, accessible, friendly service

I'd recommend Sure thing staff member i spoke with was assertive, accommodating and friendly. Was thorough in explanation of policy and any extras i needed to add and as a result I got policy for my requirements with minimal hassles and without feeling pressured to purchase what would be unnecessary to my needs.......... Reviewed on: 2nd August 2018

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