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Policy Expert : Car insurance reviews

View other Policy Expert products
4.65
Based on 5,028 reviews, last reviewed 4th Aug 2026
No new 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

Cancels Your Annual Car Insurance And Keeps The Money Cheeky anyway to request additional documents AFTER you've already paid for annual car insurance (never happened with other car insurance companies), ... Read more Reviewed on: 4th August 2026
Ioana Pavel's avatar
Ioana Pavel
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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Car insurance now

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Policy Expert Car insurance reviews (5028)

Customer Service Excellence

5
All I want in customer service is a quickly answered call and delivery on promises. Oh and no frustration of IVRs and being passed around departments. Very few organisations deliver in these simile sure fire successes to good service, Sure Thing do, and more! Reviewed on: 31st July 2018
Darren Hodkinson's avatar
Darren Hodkinson

Car insurance

5
Very customer friendly with Sensible premiums . A refreshing change , highly recommend Reviewed on: 31st July 2018
Oliver Beard 's avatar
Oliver Beard

Excellent service

5
Best price around and excellent service Reviewed on: 31st July 2018
Jon Dacre 's avatar
Jon Dacre

Customer service

5
I did my insurance through go compare and a few questions do get missed off but I just got in contact with sure thing and they sorted it all out for me through e-mail as this was more convieniwnt with work rather than me wasting time on hold on a phone. Definately best customer service from an insurer ! Reviewed on: 31st July 2018
Faye Nicholson's avatar
Faye Nicholson

Easy to communicate and set up

5
They considered all types of modifications Reviewed on: 31st July 2018
Jay's avatar
Jay

Good value

4
Sure Thing! Provided the best quote for me. Signing up was quick and easy Reviewed on: 31st July 2018
Vicky's avatar
Vicky

good staging point en route from Wiltshire to the Highlands

5
Everyone I spoke to were all polite, explained things clearly and precisely, very helpful. Reviewed on: 31st July 2018
Gwyneth Harvey's avatar
Gwyneth Harvey

Amazing

5
I think it's good for value and very polite and I sure will recommend my friends and family Reviewed on: 31st July 2018
Louise Walls's avatar
Louise Walls

Excellent!

5
Very easy to arrange exactly what I needed with a really helpful lady. Reviewed on: 31st July 2018
Suzanne Mills's avatar
Suzanne Mills

Very helpful

5
Sure Thing arranged a low cost, good value policy for myself. Helpful at every stage and were fantastic in answering all my queries Reviewed on: 31st July 2018
Kerry Harms's avatar
Kerry Harms

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