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Policy Expert : Car insurance reviews

4.82
Based on 5,025 reviews, last reviewed 3rd Nov 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025
Iacob Irina's avatar
Iacob Irina

About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5025)

Fantastic company

5
Fantastic company cheap insurance and easy to get in touch with Reviewed on: 31st July 2018

Watch out

1
Ignore the star rating of 1 above. I could not post the review without selecting 1 star. The rating should be minus 50 and I have warned everyone I know to stay away. Here is why....Car insurance was cancelled due to selling the car. Was charged £93!!!!!! The only 'sure thing' is I felt scammed and robbed. This high cost charge should be in bold and made unambiguously clear to customers on all quotes and advertising and not hidden in the fine print. The days of operating a business hiding bad news in the fine print has gone quite some time ago. Reviewed on: 15th February 2018

New Client

5
I cannot provide much feedback, as I have only been a client for the past 6 months and have had no need to ask for any form of assistance. Reviewed on: 7th February 2018

Insurance

4
Easy economical insurance through moneysupermarket Reviewed on: 2nd October 2017

online car insurance.

5
I found the online experience so easy to use and felt confident that the company knew their business. I'm very happy with the result. Reviewed on: 1st October 2017

save money on your car insurance with sure thing

5
a little bit of a hiccup about no claims bonus but I hope that it is sorted now but I appreciate the savings that sure thing has given me thank you and I will tell the family and friends about your service. Reviewed on: 29th September 2017

Good, efficient service

4
Reasonable price for renewal. Agent was personable and polite and managed to get me some add ons at a good price. Can't comment on claims service as luckily haven't had to make one yet. Reviewed on: 27th September 2017

Great service

5
Refreshing to deal with a company that seems to care that I am a good driver - the free dash cam made them really stand out Reviewed on: 27th September 2017

Exellent telephone manners, polite and without jargon and ecnomical pricing.

5
I recently bought a car, second in the family. I was amazed at the cost of comprehensive insurance and break down recovery service . After trying three other insurance companies I phoned Sure Thing . Good job I did- I was absolutely amazed and delighted with the result. The cost was half of what I had expected and when breakdown cover was added at silly price; I could not wait to conclude the offers. When I changed my vehicle after a few weeks, I was equally pleased with the conversation on the telephone and cost. I have now passed details of Sure Thing to my family and friends. I have no doubt that Sure Thing insurance are the very best at customer care. EHSAN ALI 07760354163 Reviewed on: 23rd September 2017

insurance at its best !

5
Just found Sure Thing ! so happy we met ! Reviewed on: 22nd September 2017

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