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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.67 (5027 reviews)

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4.67

Based on 5,027 reviews, last reviewed 29th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Highly recommend

Very easy to set up online then when it came to the renewal I cancelled to look for cheaper prices but sure thing was actually the cheapest by far, so to rejoin I did it over the phone (which the customer service was very helpful) helped me with all my queries and had me reinsured in about 5-10 minutes, would deffinitely recommend them! 5/5 Reviewed on: 4th August 2017

Car insurance renewal

After receiving my car insurance renewal and finding it had increased by over £200.00, I decided to shop around. Sure thing price beat anyone and the the items included within the policy were fantastic. After purchase the aftercare was brilliant. I would definitely recommend. Reviewed on: 4th August 2017

Friendly helpful, understanding

I have chosen a few car insurance companies over the years. and I can honestly say Sure Thing is the most helpful and friendly company I have had the pleasure to join up with. Reviewed on: 4th August 2017

Very user friendly web site. Simple to set up.

I emailed sure thing to confirm some questions I had, and they were very quick to get back to me with an answer. Reviewed on: 4th August 2017

excellent price and Service

Cheapest car insurance with best cover i could find Reviewed on: 4th August 2017

Cheap and friendly!

Ordered online. Website is fast and efficient. Documents were sorted in minutes. Saved £ 60 compared to my old insurance quote. Was cheapest on the Net . Reviewed on: 4th August 2017

Good service

Renewing my car insurance they were very helpful and informative Reviewed on: 4th August 2017

Quick easy reliable

Brill customer service , excellent insurance cover with lots covered without having to buy extras, able to send emails and upload photographic evidence and receive a response nearly almost straight away, definitely would recommend Reviewed on: 4th August 2017

experience with customer services made the difference

At car renewal time it was a choice between Sure Thing and a cheaper competitor. However it was my excellent experience with the customer services team at Sure Thing that made the difference! Sometimes the choice can be more than just price. Reviewed on: 4th August 2017

Brill service

Everything was easy from choosing through to buying my car insuramce Reviewed on: 4th August 2017

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