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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5025)

Price and service

Compared quotes , found sure thing insurance best value and options included in the price, Good customer service when dealing with dash cam fitting (the camera was free) with the policy. Will be looking at them for my other vechicals and others insurances when they come up for renewal. Reviewed on: 4th August 2017

It's a sure thing

Not only were they the best quote all the things I normally gave to pay extra for where all ready included, when I needed to speak to the call centre very prompt professional polite staff at the end of a phone. I am 1 very very happy customer, not often I get to say that. Reviewed on: 4th August 2017

Top Star Service

I recently joined Sure Thing Insurance and the process could not have been smoother. I would recommend this service to everyone. Reviewed on: 4th August 2017

good value

easy website to use - great value - easy to understand instructions - helpful on telephone Reviewed on: 4th August 2017

easy to use no nonsense

searched online using google and compare sites Sure came up with a great deal, everything was streight forward and within minutes I had my certificate. Perfect! Reviewed on: 4th August 2017

First class service

Staff very knowledgable and helpful Reviewed on: 4th August 2017

Sure thing is a sure thing

Great value and easy service. I'm sure the quality of service if claiming will be the same. Reviewed on: 4th August 2017

best quote I had

quote was highly competitive and the conversation had on telephone was very helpful overall highly recommended Reviewed on: 4th August 2017

So quick, easy and stress free!

I am a new customer to Sure Thing! and I was absolutely cuffed with how quick, easy and stress free it was to arrange car insurance. I had lots of questions I needed answers to, and the responsiveness of the staff via email was second to none. In this day and age, customer service seems to be a dying art, but not with these guys. I was so grateful to have chosen them and the service was topped off by very competitive rates. I could not have asked for more! Reviewed on: 4th August 2017

Quick and efficient

Great customer service and feedback Reviewed on: 4th August 2017

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