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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.84 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5025)

Simple

Went on-line and got insurance for my new car in minutes hassle free Reviewed on: 1st August 2017

A problem solved

A part of the package I purchased included an in car camera which I decided to have fitted by Halfords. I knew that there would be a charge for the fitting , but Halfords tried to make an additional charge for the parts to hard wire the camera. Which I refused. On returning home I contacted James at sure thing and told him of the additional charge. He was shocked and had never heard of this before. He offered to investigate the problem and within the hour rang me back to let me know he had resolved the problem. First class customer service. Reviewed on: 1st August 2017

Best deal at a very reasonable price

Bought a car insurance with Sure Thing. Very please with the customer care service. Very friendly staff. Deals are very good and at a very reasonable prices. Reviewed on: 1st August 2017

Sure Thing Insure your Happy!

At Sure Thing your not just a policy number your treated with good customer service and staff will do there best to cater for your needs Reviewed on: 1st August 2017

Telephone assistance

Usually i do my insurance on the line, but my tinternet was down and phoned up to insure my car. The girl went through everything robustly and it was all done in 5-10 mins. I havnt had to make any claims and hopefully dont have to but i have every confidence it will be dealt with expertly. Reviewed on: 1st August 2017

quick and easy

very good and cheap site easy to use Reviewed on: 1st August 2017

Great value

Very quick and very helpfull in signing up with surething Reviewed on: 1st August 2017

Insurance made easy with no fuss or stress

It was so refreshing finding Sure Thing and sorting out my insurance without endless time on the PC and the phone full marks for customer service and you can insure your happy with Sure Thing Reviewed on: 1st August 2017

Great deal, affordable- quick to set up. Documents easy to get.

Good extra offer with dash cam. Correspondence fron start to finish very good. Reviewed on: 1st August 2017

Fantastic

Brilliant service, easy to use & understand!! Would recommend to family and friends! Reviewed on: 1st August 2017

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