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Policy Expert : Car insurance reviews

View other Policy Expert products
4.67
Based on 5,027 reviews, last reviewed 29th May 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026
phillip f's avatar
phillip f
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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Unprofessional

2
Takes too long to solve account issues, repairs and time keeping is not good Reviewed on: 24th August 2023
Robert Drake's avatar
Robert Drake

Excellent service

5
After a none fault accident one phone call to policy expert was all it took! Everything was dealt with quickly and seamlessly I would definitely recommend policy expert Reviewed on: 24th August 2023
John Goodby's avatar
John Goodby

Best policy offers

5
Always best offers , I am happy with this app Reviewed on: 24th August 2023
Igna Marian's avatar
Igna Marian

Stress free!!

5
Happy with the service, would recommend Reviewed on: 24th August 2023
Poppy Amelia's avatar
Poppy Amelia

Excellent service

5
Very competitive price. Very approachable company and friendly experienced staff. Reviewed on: 24th August 2023
Elaine Clough's avatar
Elaine Clough

Appalling company

1
Just about the worst customer service for car insurance that I have had the misfortune to experience. I have tried to get a hard copy certificate from them for months. Impossible! Everything is delay, delay, delay. I hope that I never have to call upon them for help with a claim. Reviewed on: 24th August 2023
Paul's avatar
Paul

Value for money

4
Faced with a huge hike on my car insurance renewal I tried Policy Expert and they were much more competitive, so went with their policy. No claims experience so far. Reviewed on: 24th August 2023
Jill Knight's avatar
Jill Knight

One of the best competitive car insurance

4
Of you're looking for a budget car insurance then policy expert is one to go for. Reviewed on: 23rd August 2023
Matt Turner's avatar
Matt Turner

Affordable insurance company

5
Easy to navigate customer portal and an easy process if customers wants to renew their car insurance. Competitive prices Reviewed on: 23rd August 2023
Beatrice's avatar
Beatrice

Fairly priced, reliable and educational.

5
With the cost of living impacting us all, this year I was surprised to understand that there was such an increase for everyone’s insurance. What I really liked though was the educational video provided on the Policy Expert website to help me understand ‘why’ this is the case and it really helped me. Still the most reasonable best value and excellent customer service in my experience. Thanks. Reviewed on: 22nd August 2023
emma-louise morton's avatar
emma-louise morton

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