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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.85 (5024 reviews)

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4.82

Based on 5,024 reviews, last reviewed 10th Oct 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Run away from this company. Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van due to an electrical issue and ... Read more Reviewed on: 10th October 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5024)

Stress free!!

Happy with the service, would recommend Reviewed on: 24th August 2023

Excellent service

Very competitive price. Very approachable company and friendly experienced staff. Reviewed on: 24th August 2023

Appalling company

Just about the worst customer service for car insurance that I have had the misfortune to experience. I have tried to get a hard copy certificate from them for months. Impossible! Everything is delay, delay, delay. I hope that I never have to call upon them for help with a claim. Reviewed on: 24th August 2023

Value for money

Faced with a huge hike on my car insurance renewal I tried Policy Expert and they were much more competitive, so went with their policy. No claims experience so far. Reviewed on: 24th August 2023

One of the best competitive car insurance

Of you're looking for a budget car insurance then policy expert is one to go for. Reviewed on: 23rd August 2023

Affordable insurance company

Easy to navigate customer portal and an easy process if customers wants to renew their car insurance. Competitive prices Reviewed on: 23rd August 2023

Fairly priced, reliable and educational.

With the cost of living impacting us all, this year I was surprised to understand that there was such an increase for everyone’s insurance. What I really liked though was the educational video provided on the Policy Expert website to help me understand ‘why’ this is the case and it really helped me. Still the most reasonable best value and excellent customer service in my experience. Thanks. Reviewed on: 22nd August 2023

greedy renewal price

Company is greedy and taking advantage of the cost of living crisis. Despite being a loyal customer, after 2 years with them and no claims, my renewal quote was £650, even after phoning to cancel they refused to go lower, when I only paid £234 the year before. Yes the prices of everything went up, it does justify the price rising by over £400. I went elsewhere and paid £457. Reviewed on: 21st July 2023

Avoid

Never have I had such a disappointing experience with an insurance company ever in my life! I had my car insured with them and on this one occasion, a lady backed into my car in a car park. She admitted full responsibility and was very apologetic. We reported the claim to PE and after a long 4 months of the lady then retracting her claims of responsibility, my supposed insurance company concluded it was my fault and made me pay £350 excess and then had the audacity to terminate my policy!! I feel completely let down by a company that is supposed to have your interests in hand. My husband and I were witnesses to the incident and she was alone yet her insurance company was obviously much more competent and able to run rings around Policy (not so) expert. If I were to give you any sound advice, AVOID at all costs unless you want to be screwed over. Reviewed on: 6th July 2023

Policy expert

Policy expert is an amazing company their customer service is out standing and they are well priced and I would happily recommend them to anybody Reviewed on: 31st May 2023

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