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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.64 (5028 reviews)

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4.64

Based on 5,028 reviews, last reviewed 4th Aug 2026

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Cancels Your Annual Car Insurance And Keeps The Money Cheeky anyway to request additional documents AFTER you've already paid for annual car insurance (never happened with other car insurance companies), ... Read more Reviewed on: 4th August 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5028)

Friendly & Efficient

Changing to a new insurance provider can be quite a daunting prospect, however Policy Expert made it all so streamlined and straightforward, saving money as well. Really pleased to have made the switch. Reviewed on: 6th October 2022

excellent customer care

easy to get through . great friendly advice. total satisfaction Reviewed on: 6th October 2022

All round great service.

Great communication from start to finish. Reviewed on: 6th October 2022

Friendly helpful staff

Resolved our issue quickly and easily. Reviewed on: 6th October 2022

Brilliant service,

Perfect customer service ,very helpful in negotiating a good deal . Overall a very helpful insurance company who keep you well informed and up to date regarding your cover Reviewed on: 6th October 2022

Excellent

Excellent customer service from a friendly and professional member of staff when I called to cancel my policy after selling my vehicle. Reviewed on: 6th October 2022

Great cover for a great price

I would choose policy expert again because they were the cheapest, offer great cover and are easy to contact. Reviewed on: 6th October 2022

Really helpful upbeat customer service

Policy expert helped me figure out the best way of insuring my new car, by transferring the insurance from my previous vehicle. They were super helpful and I felt like I could ask lots of questions. Reviewed on: 5th October 2022

Great Customer service

Easy to setup online, all queries answered efficiently and professionally. Great customer service. Reviewed on: 5th October 2022

Good customer service and competitive price's

I've been with policy expert for a few years and have found the customer service real good. No hanging on the phone for long periods of time and helpful frendly staff when you get through. I've also found the prices competive when it comes to renewals Reviewed on: 5th October 2022

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