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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5025)

Personal touch

ble to speak to someone in person,which is always preferable Reviewed on: 5th October 2022

Great prices, great call centre team

Helped me with my query, polite and fully explained all. Renewal competitive. Reviewed on: 5th October 2022

Quick, easy and reliable insurance

I now have both my cars insured with Policy Expert...the most reasonable insurers around. Reviewed on: 5th October 2022

Does the job

Straightforward process to gain the car cover that met my needs. Easy. Reviewed on: 5th October 2022

Change vehicle query

Hello the discussion with the young lady wast first class and she sorted out my query very easy and so helpful Reviewed on: 5th October 2022

Quick & Efficient

Instant access to a real person who was very helpful Reviewed on: 5th October 2022

Really good service so far

I set up my car insurance policy with Policy Expert online, having found the company through Confused.com. Their premium was the most reasonable, as was their excess, and the policy offered me good benefits. I had to call Policy Expert before the policy went live as I became aware of a claim my partner had had within the last five years. I got straight through to a customer service representative who was kind, helpful and reassuring. The load on the premium was minimal and, even though I'd set the policy up over 14 days previously, I was not charged an admin fee. The customer service representative also made me aware of other products Policy Expert offered, which was very helpful. I would definitely recommend Policy Expert to my friends and family. Reviewed on: 5th October 2022

They have the human touch!

It’s so lovely to feel that someone really wants the best for you, and I will certainly look to them again in the future for my insurance Reviewed on: 4th October 2022

Excellent customer service

Excellent customer service all round Reviewed on: 4th October 2022

Good company

Very reliable, helpful insurance company Reviewed on: 4th October 2022

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