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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Very good and cheap home insurance beat price custo...

Very good and cheap home insurance beat price customers services very good update promotions email all the time value for money thanks Reviewed on: 2nd August 2024

great all round

Easy to navigate the website and find the right policy for our home. Reviewed on: 2nd August 2024

Found them very helpful when arranging house cover.

Found them very helpful when arranging house cover. Reviewed on: 2nd August 2024

0 STARS IF IT WAS AN OPTION.

0 STARS IF IT WAS AN OPTION. This company will not insure any house with any crack, even hairline. If you answer no to having any cracks they will then go online to find pictures of your house and point out any cracks. Even after providing evidence from a surveyor that everything is fine they will go on to cancel your insurance. I have now seen lots of complaints online and feel sorry for anyone that ever needs to claim as it looks like they will squirm their way out of anything. Reviewed on: 23rd June 2024

Good Start

I have not had to claim and I hope I don't need to but the application or the policy was very quick & easy. Their website is very easy to use. Reviewed on: 9th June 2024

Was loyal customer since 2017, no more

Great service when selling a policy, but when you make a claim your nightmare begins. They don't return calls, their quote they made will not cover cost of the damage and if you don't like it you will have to take it up with authorities. Would not recommend them and certainly will not be renewing. It seems I am not the only one having when making a claim. You have been warned, proceed with Policy Expert and hope you don't have to make a claim Reviewed on: 25th May 2024

They never show up in our interview meeting, and nev...

They never show up in our interview meeting, and never answer my email. Reviewed on: 11th February 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy using the details contained in your review. If you could please contact us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 20th February 2024

WARNING N'T Don't PAYING OUT EVEN ON A TINY CLAIM ..

Treated bad by your company had to claim treated like a criminal Had policy cancelled disgusting Co.pany fixed my own roof had to get a company in No thanks to policy expert Reviewed on: 7th February 2024

Very helpfull staff on the phone when you need help,...

Very helpfull staff on the phone when you need help,very easy to renew your insurance on line very competitive price.olso they give lots of advises online regularly how to protect you house from burglary and natural disasters Reviewed on: 22nd January 2024

Worst car insurance ever.

The service from start to end was appalling. Staff are rude, information provided is misleading but passing the buck is their number one skill. Do not use! Took over 5 weeks to fix my car and no courtesy car was provided even if I paid extra when I took out the insurance. Will never ever use again. Reviewed on: 19th January 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave your review. I am sorry to hear you were unhappy with your experience with Policy Expert following your recent claim. I'd like the opportunity to investigate this for you but unfortunately I am unable to locate your policy using the details in this review. If you can please email your policy details to [email protected], I'll be sure to pick it up and get back to you. Thanks, Mick Response date: 30th January 2024

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