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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Responsive, clear and good value

Unlike some others, this company are easy to deal with, have good rates and are clear in their communications. Reviewed on: 1st September 2023

Simple and cost effective

Policy Expert gave me a fair quote and it was really easy to set up and all the information was very clearly set out. Reviewed on: 1st September 2023

Reasonable cost, user friendly

Good customer service and easy to contact when necessary Reviewed on: 1st September 2023

easy to contact

I find Policy Expert easy to contact, I have only made one claim and the process was fairly easy to complete. Reviewed on: 1st September 2023

Excelent experience.

Was never needed to activate the insurance, but the times that I contact the company for informations, I had an excellent support. Also the renews are made simple and with a fair value. I can recommend.! Reviewed on: 1st September 2023

great service excellent value

renewal quote offered the best cover including items as standard that where offered as extras on other company policies. Whilst still being exceptional value. Reviewed on: 1st September 2023

Best price for renewal

Took the option to renew as it was the best price after comparison across the market. Reviewed on: 1st September 2023

Very happy with my policy.

I have automatically renewed my policy being hassle free and a very good quote.. I would recommend Policy Expert. Reviewed on: 1st September 2023

Easy set up, easy app, easy life!

Very happy with the speed of set up for the policy. The app is really slick and user friendly. The customer service has been brilliant so far! Keep up the great work. Reviewed on: 31st August 2023

Straight forward

Have stayed with Policy Expert for a number of years because they have remained competitive. Luckily I've not had to make a claim so I can't comment on the claims process. Reviewed on: 31st August 2023

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