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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good service

Good service when required, quick and fast Reviewed on: 28th August 2023

Value for money

Very easy to use website, everything is explained in a clear manor. Great value for money product. Reviewed on: 28th August 2023

Excellent service

Website was easy to negotiate, very straightforward. Big savings on my home insurance, with better terms, will be looking to you when my car insurance is due for renewal. Reviewed on: 28th August 2023

Easy and convenient

Happy customer. Highly recommended Reviewed on: 28th August 2023

Honest

I made a mistake and had two policies running and stupidly did not notice for nearly a year when I went to renew policy. Although my mistake they very kindly refunded the whole amount without any problems. Always pays to be honest both ways. Reviewed on: 28th August 2023

Fantastic Online Home Insurance Provider

I recently switched to Policy expert, and it's been a fantastic experience. Their user-friendly website, customer service, and good rates make them a standout choice for home insurance. Highly recommended! Reviewed on: 28th August 2023

Quick, easy and great price!

As per title, becoming a new customer was quick and easy, and at a great price! Reviewed on: 28th August 2023

Decent price, shame it went up after year 1

Haven’t had to claim so can’t say anything about that. Easy to use and understand though. Biggest gripe is the circa 50% price hike after the first year. Reviewed on: 28th August 2023

So so easy, and affordable

Just renewed my insurance for another year and even though the policy went up a little from the previous year they are by far the cheapest and easiest to deal with. Big thumbs up from me. Reviewed on: 28th August 2023

Cheapest home insurance

When my home insurance doubled I was panicking but then I found policy experts what a relief Reviewed on: 28th August 2023

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