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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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14%
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1%
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Really good

5
I have no idea which insurance I have through Policy Expert but I clearly have purchased insurance through them and not had to worry about anything, so that's got to be a positive. Great work guys. Reviewed on: 25th August 2023
Rob Crosbie's avatar
Rob Crosbie

Really good

5
Been with policy expert for a while now quick pay out on claims can't fault the service given Reviewed on: 25th August 2023
Kelvin's avatar
Kelvin

No nonsense competitive home insurance

5
Easy to obtain quotes via their app and didn't unreasonably put the price up after 1st year. Reviewed on: 25th August 2023
Graham Keeling's avatar
Graham Keeling

Well done policy expert.

5
Great company that make things so much easier than other company's, so well done policy expert. Reviewed on: 25th August 2023
Caly Kenny's avatar
Caly Kenny

Easy and clear service.

5
Setting up a policy with Policy expert was a quick, easy and overtly clear process. I have been impressed so far with the customer experience and would recommend Policy Expert to a friend. Reviewed on: 25th August 2023
Georgie SS's avatar
Georgie SS

Renewal Process

4
Home Insurance renewal was competitive recognizing customer loyalty and simple to action without hassle Reviewed on: 25th August 2023
Adrian's avatar
Adrian

Straightforward hassle free process

5
I am naturally hesitant about dealing with online providers but Policy Expert made things comfortable for me to such an extent that I had no hesitation in renewing my cover with them at a very competitive rate Reviewed on: 25th August 2023
Stuart Fowler's avatar
Stuart Fowler

Great service

5
Only when you make a claim do you really know how good an insurance company is. Despite the fact I had made a mistake on the policy this company handled the claim helpfully and well. Reviewed on: 25th August 2023
ccbradburn@hotmail.com's avatar
[email protected]

Insurance

5
Have renewed again as I am very happy with this Company (Policy Expert) and their competitive price. Reviewed on: 25th August 2023
Cecilia Clayton's avatar
Cecilia Clayton

Easy, Comprehensive, Affordable

5
Changed my home insurance over a few years ago. Great value cover and easy to get the insurance. Good level of cover for the price and easy renewal process. I couldn't be happier. Reviewed on: 25th August 2023
Lmmcd1's avatar
Lmmcd1

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