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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Good all-round transaction

Competitive prices good communication A+++ Reviewed on: 25th August 2023

The Best

The best insurance policies are the ones that you don't have to use,but you know that they are there in the back ground just in case you do have any household mishaps or disasters. This all comes at a good price. Thank you. Reviewed on: 25th August 2023

service and value for money.

It's even more important these days to seek out the best deals that provide the level of service and cover needed and that is what Policy Expert provide. Reviewed on: 25th August 2023

Super easy to sign up

easy to sun up on line, no issues at all. not had to use the customer service team as of yet, but the emails comms from the team have been clear and easy to navigate. Reviewed on: 25th August 2023

Great service

Great service and good value. Would recommend Reviewed on: 25th August 2023

Exactly what you would want from an insurer

The quote was the perfect balance between excellent terms and competitive pricing and the website was clear and easy to use. It was a breeze getting the policy set up and obtaining the documents. Had what seems like the fundamentals of customer experience go wrong with several insurers but this was a stellar example of how to do it right! Thoroughly recommended and will continue to use them (if their pricing doesn’t ballon on re-sign of course). Not had to make a claim fortunately, so can’t speak to that process at the moment. Reviewed on: 25th August 2023

Praise

Neve used internet for Home Insurance, This company made it quite easy to set up new insurance and information written in easy to understand plain english. Reviewed on: 25th August 2023

Cheap . No fuss

2nd year with them. Cheaper than most and easy ,no fuss cover for my needs. Reviewed on: 25th August 2023

Excellent policy

Great company easy to get policy set up great value Reviewed on: 25th August 2023

Excellent service and easy to set up

I found it easy and straight forward to set up my home insurance with Policy Expert, which was appreciated when planning a house renovation. The website was simple to navigate too. Reviewed on: 25th August 2023

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