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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great service

Great service and good value. Would recommend Reviewed on: 25th August 2023

Exactly what you would want from an insurer

The quote was the perfect balance between excellent terms and competitive pricing and the website was clear and easy to use. It was a breeze getting the policy set up and obtaining the documents. Had what seems like the fundamentals of customer experience go wrong with several insurers but this was a stellar example of how to do it right! Thoroughly recommended and will continue to use them (if their pricing doesn’t ballon on re-sign of course). Not had to make a claim fortunately, so can’t speak to that process at the moment. Reviewed on: 25th August 2023

Praise

Neve used internet for Home Insurance, This company made it quite easy to set up new insurance and information written in easy to understand plain english. Reviewed on: 25th August 2023

Cheap . No fuss

2nd year with them. Cheaper than most and easy ,no fuss cover for my needs. Reviewed on: 25th August 2023

Excellent policy

Great company easy to get policy set up great value Reviewed on: 25th August 2023

Excellent service and easy to set up

I found it easy and straight forward to set up my home insurance with Policy Expert, which was appreciated when planning a house renovation. The website was simple to navigate too. Reviewed on: 25th August 2023

No problems

Cheap and cheerful, no problems at all. Would use again. Reviewed on: 25th August 2023

It's ok

Bit difficult to get in touch, but apart from that it seems they care about what you say. Reviewed on: 25th August 2023

easy

quick easy Profesional they, listen to you and provide answers. Reviewed on: 25th August 2023

Policy Expert for your insurance..

I have been using Policy Expert for my home and buildings insurance for several years now, as they have always had the best price for what I've needed. Reviewed on: 25th August 2023

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