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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Great to use

Great service to use, never any hassle, easy, no dram Reviewed on: 25th August 2023

The best for insurance

I have been with Policy Expert for the last 3 years and they have been fantastic. They have consistently offered me the best prices on renewal and the level of cover they offer is great. Would highly recommend! Reviewed on: 25th August 2023

No-hassle insurance

I’ve never had any issues with Policy Expert. Always answered any queries politely and quickly. Reviewed on: 25th August 2023

No hassle insurance

Easy to use, no unnecessary contact, nice to know your covered with no hassle Reviewed on: 25th August 2023

Lost Keys...nightmare

I lost my whole set of keys, car, house etc, having had a lift to London. The lady I spoke to was so helpful and advised of the next steps. Reviewed on: 25th August 2023

Best customer service

Hi, I have been with Policy Expert for a number of years now and always renew my insurance with them as they are polite and courteous each year when I ring about renewing house and contents. Get the best deal too …. BONUS Reviewed on: 25th August 2023

Competitive

A comprehensive policy at a reasonable price. Reviewed on: 25th August 2023

Love that it just works

Honestly, I stayed with Policy Expert when I was due for renewal because they kept their prices competitive and made it easy. I actually forgot all about it until renewal when they emailed me to let me know. Everything was so smooth and simple. And if asked I would certainly recommend Reviewed on: 25th August 2023

Home insurance

Very good easy to do always keeping u informed on information about policies and what's going on Reviewed on: 25th August 2023

Good coverage

I have stayed with the company as price comparison did not favour well when extras were added on. One issue was that after signing up for emergency cover, I discovered that everything has to be reported within a 14 day time frame, which is not always possible (holidays, illness etc), so my plumbing problem was not covered. Reviewed on: 25th August 2023

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