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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

A TOP COMPANY

AS A PERSON WHO LIKES TO ALWAYS PREPARE FOR EVERY EVENTUALLY AND THIS INCLUDES BUILDING AND CONTENT INSURANCE I ALWAYS CARRY OUT A LONG AND THOROUGH SEARCH BEFORE I MAKE A DECISION , AND POLICY EXPERT WAS THE COMPANY FOR ME . THIS DECISION IS BASED ON A NUMBER OF IMPORTANT ISSUES , COST COVER AND REPUTATION , AND POLICY EXPERT PROVIDE ALL OF THESE. . Reviewed on: 25th August 2023

Always Excellent Value

I have been with Policy Expert for several years and have not regretted it, policy pricing/increases have always been fair. No shock increases to my policy the year after signing up, as is usual practice with other companies. Would definitely recommend based on price/fairness.. Reviewed on: 25th August 2023

Home insurance

Competitive price and good service provider Reviewed on: 25th August 2023

Right cover at sensible price

Good choice of cover easy to use website in all very good Reviewed on: 25th August 2023

Good service, good prices

Always Courteous and polite. Friendly Reviewed on: 25th August 2023

Renewal price that's not a rip-off!

I was amazed to find my renewal offer from PolicyExpert actually being cheaper than comparison sites for equivalent cover. This made me feel valued as a customer. I wish all insurers did this! Reviewed on: 25th August 2023

Great service and value

Setting up our policy was really easy, the quote was competitive and we're happy with the level of cover we're getting. Reviewed on: 25th August 2023

Very good prices and very good customer service

Good prices, Good customer service, Good all inclusive policies managed online Reviewed on: 25th August 2023

outstanding

policy expert are a fair priced company and covered all my needs when insuring my property Always keep me updated on my policy details and renewals Reviewed on: 25th August 2023

Home Insurance.

The staff are always very friendly and helpful.They are also informative.Easybto use this company. Reviewed on: 25th August 2023

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