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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

service and value for money.

It's even more important these days to seek out the best deals that provide the level of service and cover needed and that is what Policy Expert provide. Reviewed on: 25th August 2023

Super easy to sign up

easy to sun up on line, no issues at all. not had to use the customer service team as of yet, but the emails comms from the team have been clear and easy to navigate. Reviewed on: 25th August 2023

Great service

Great service and good value. Would recommend Reviewed on: 25th August 2023

Exactly what you would want from an insurer

The quote was the perfect balance between excellent terms and competitive pricing and the website was clear and easy to use. It was a breeze getting the policy set up and obtaining the documents. Had what seems like the fundamentals of customer experience go wrong with several insurers but this was a stellar example of how to do it right! Thoroughly recommended and will continue to use them (if their pricing doesn’t ballon on re-sign of course). Not had to make a claim fortunately, so can’t speak to that process at the moment. Reviewed on: 25th August 2023

Praise

Neve used internet for Home Insurance, This company made it quite easy to set up new insurance and information written in easy to understand plain english. Reviewed on: 25th August 2023

Cheap . No fuss

2nd year with them. Cheaper than most and easy ,no fuss cover for my needs. Reviewed on: 25th August 2023

Excellent policy

Great company easy to get policy set up great value Reviewed on: 25th August 2023

Excellent service and easy to set up

I found it easy and straight forward to set up my home insurance with Policy Expert, which was appreciated when planning a house renovation. The website was simple to navigate too. Reviewed on: 25th August 2023

No problems

Cheap and cheerful, no problems at all. Would use again. Reviewed on: 25th August 2023

It's ok

Bit difficult to get in touch, but apart from that it seems they care about what you say. Reviewed on: 25th August 2023

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