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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great insurance at an even better price

Have been with policy expert for several years now, always provide excellent cover at a great price. Very easy to set up and renewal prices are always reasonable, not a huge jump in price like other providers. Reviewed on: 25th August 2023

Great Service and Value - there when you need them

Efficient and effective and always available when you need them most. Consistenly competitive on price. Reviewed on: 25th August 2023

Best Insurance Coverage

Excellent range of standard coverage.Affordable prices too.Well priced add ons.Very pleased with my policy and have renewed again this year. Reviewed on: 25th August 2023

excellent

excellent service provided on insurance Reviewed on: 25th August 2023

Great peace of mind

Policy expert is a great insurance provider. Easy to renew and policy didn't go up. Reviewed on: 25th August 2023

Home insurance

I have been a customer of policy Expert for a few years now. I have found them competitive in the market. Easy to contact and generally very helpful. I would have scored higher but fortunately I have not had to make a claim so I can't rate on this service. Reviewed on: 25th August 2023

Excellent Service

Quick to answer the phone, and great advice when our fridge defrosted in a power cut! Recommended to all my family and friends. Reviewed on: 25th August 2023

Easy to get hold of

Professional polite and good price Reviewed on: 25th August 2023

Very user friendly

Very easy to set up. Reasonable premiums that don't increase by large amounts year on year. Never had to claim so can't comment on that Reviewed on: 25th August 2023

Consistently meet my expectations

Have been with Policy Expert now for 3 or 4 yrs and each year they have met my renewal expectations. They have shown me they value me as an existing customer by showing willing to agree a fair commercial renewal price and not just give better quotes to new customers only and thats on a like for like quote with other companies. Their contact agents have also been polite, easy to understand and prepared to listen and try to get a better renewal quote for me. For all these reasons I have been happy to remain with them each year for my buildings & contents insurance. Reviewed on: 25th August 2023

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