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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Home insurance

I have been a customer of policy Expert for a few years now. I have found them competitive in the market. Easy to contact and generally very helpful. I would have scored higher but fortunately I have not had to make a claim so I can't rate on this service. Reviewed on: 25th August 2023

Excellent Service

Quick to answer the phone, and great advice when our fridge defrosted in a power cut! Recommended to all my family and friends. Reviewed on: 25th August 2023

Easy to get hold of

Professional polite and good price Reviewed on: 25th August 2023

Very user friendly

Very easy to set up. Reasonable premiums that don't increase by large amounts year on year. Never had to claim so can't comment on that Reviewed on: 25th August 2023

Consistently meet my expectations

Have been with Policy Expert now for 3 or 4 yrs and each year they have met my renewal expectations. They have shown me they value me as an existing customer by showing willing to agree a fair commercial renewal price and not just give better quotes to new customers only and thats on a like for like quote with other companies. Their contact agents have also been polite, easy to understand and prepared to listen and try to get a better renewal quote for me. For all these reasons I have been happy to remain with them each year for my buildings & contents insurance. Reviewed on: 25th August 2023

Great service

Easy from start to finish with competitive renewal price. Reviewed on: 25th August 2023

Perfectly covered!

For a small business, I've found this the perfect cover. No heavy sales, or stress. I'm covered for craft fairs, stalls and online sales without any fuss. Reviewed on: 25th August 2023

Thoroughly recommend Policy Expert

Friendly efficient and easy to contact advice and assistance from Policy Expert. Have been with this Firm quite a few years now and each year stay as so good and reasonable. Reviewed on: 25th August 2023

Great price

Great price easy to set up good communication everything easy to access online Reviewed on: 25th August 2023

Great value , smart , straight forward insurers

They’re always the cheapest and it’s always easy to review with a real person and a phone line you can get through on without a long wait . Reviewed on: 25th August 2023

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