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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

What more can you ask for!!

Great customer service, hassle free, quick communication Reviewed on: 24th August 2023

First time home owner

Quick and easy for someone who has never done this before. Locking diagrams were the most helpful thing perhaps. Reviewed on: 24th August 2023

Top class service

Been with policy expert for a few years now, had a storm claim last year and a home emergency claim year before - both claims were dealt with efficiently and quickly, great communication and quick payout. Reviewed on: 24th August 2023

Great service and easy to deal with

After the big freeze last winter I needed some burst pipes fixed. Despite unprecedented claims, they had alternative procedures in place and the problem was solved satisfactorily. Reviewed on: 24th August 2023

Good but needs some improvement

Currently in my 4th year of building and contents insurance, always been affordable and convenient but now I need them the process is long winded and has many obstacles with to many in house operators prioritising the company over the customer. No one wants to claim but like now we have no choice, it's already a traumatic and emotional incident without the complexity of an app that has to be the means of communication through a claim. Reviewed on: 24th August 2023

All round good policy

All round good policy. No problems so far. Reviewed on: 24th August 2023

Needing to claim on home insurance

Would recommend home insurance. We had to use them due to a leaking pipe that cause damage in 3 different rooms. Work carried out efficiently. Kept in formed every step of the way. Reviewed on: 24th August 2023

One of the best home insurance companies.

Policy Expert have looked after me very well for several years Reviewed on: 24th August 2023

Competitive home insurance

Very competitive price for home insurance and easy online service. Reviewed on: 24th August 2023

Great customer service

Luckily I haven't had to make a claim, but I have found the customer service when asking questions and renewing very helpful. Reviewed on: 24th August 2023

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