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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

The flag ship

Top company, top quote, top job, Reviewed on: 24th August 2023

Competitive pricing and competent service

I have used Policy Expert for my home insurance for several years running as the price has stayed amongst the lowest I could find, even though I have had two fairly complex claims over those years. Another reason why I have stayed is that the claims were handled with understanding and efficiency and to my satisfaction. Reviewed on: 24th August 2023

My experience

Such an easy and fast service from start to finish, very helpful and always kept updated with everything I needed to know. Couldn’t be happier with been a customer of this company Reviewed on: 24th August 2023

An excellent company to work with

Can be contacted on a one to one o me something that is useful,it's not all about on line. Reviewed on: 24th August 2023

Overall satisfaction

Happy with the way this company conducts business, quickly and efficiently. Reviewed on: 24th August 2023

Quality service at bargain prices

I am so very happy with the service provided and the price with policy expert I have insured a number of properties with them over the years and always get a competitive renewal offer. Reviewed on: 24th August 2023

Always super easy!

I’ve renewed with policy experts three times now. Not only have they been really competitive on price, the whole process of actually insuring with them has been really hassle free. Access to your cover and documentation is really easy too and the customer service (should I ever have needed any questions answering) has been great too. Reviewed on: 24th August 2023

Good value but comprehensive cover

I found advisors informative and helpful when buying my insurance, they ensured I had all the cover I needed and I felt that the policy represented excellent value. Reviewed on: 24th August 2023

Like for like best value

For like for like cover Policy Expert is a lot better value for money than many other insurers. For content and building cover with accidental damage Policy Expert beats comparison websites in my experience. Reviewed on: 24th August 2023

Affordable price that covers everything I need it to

I searched around on the market for home insurance that fitted with what I needed and didn't throw the expenses up in the air for my living near a stream and trees! Policy Expert gave me a quote that was cheaper than many others I looked at and covered everything I wanted and more. The add-ons are very good value too. I'd find it difficult to find a better home insurance provider. Reviewed on: 24th August 2023

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