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Policy Expert : Home insurance reviews

4.73
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great value and simplicity

5
Always great prices. Good cover and simple to use. Reviewed on: 24th August 2023

Excellent advice & service

5
Very knowledgeable and helpful from start to finish. Highly recommend. Reviewed on: 24th August 2023

Great service

5
Really like this company, have renewed with them several times now. They are always happy to help and fees are very reasonable. Reviewed on: 24th August 2023

Great Value , Fantastic service

5
Great prompt service . Quick answer with no waiting in queue for ages on phone . Really knowledgeable and helpful Reviewed on: 24th August 2023

Friendly staff

5
Website easy to use. Staff friendly then I called Reviewed on: 24th August 2023

Would recommend

5
Would happily recommend Policy Expert to our family and friends. Good on price and really easy to get set up. Reviewed on: 24th August 2023

Excellent

5
Great rates for home insurance and unbeatable renewal prices. Reviewed on: 24th August 2023

Policy Expert review

5
Great value insurance with excellent cover being provided at a very fair price. Easy to organise online and recently had to amend my insurance and received very good telephone service. Reviewed on: 24th August 2023

Excellent service

5
Quick and easy to access when we needed their assistance. No issues at all. Reviewed on: 24th August 2023

Great price!

5
I just wanted a cheaper home insurance policy but with all the same terms as my old one - and that’s what I got! Reviewed on: 24th August 2023

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