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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great price and service.

Great price and service. Fast and efficient Reviewed on: 4th August 2024

Very smooth process and excellent value for money!

Very smooth process and excellent value for money! Reviewed on: 4th August 2024

Every thing you need to fill in is user friendly

Every thing you need to fill in is user friendly Reviewed on: 4th August 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave us your review. Given your positive comments I am not sure your 1-star rating is reflective of your experiences with us, please do let me know if it is as we would love to get some further feedback from you. If there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 5th August 2024

Better policy, at a fraction of the price. Five stars.

I was a long standing customer for home insurance with my building society, but when my renewal came in at three times the price of the previous year, I decided to shop around. That's when I discovered Policy Expert. I got a better insurance policy for a fraction of the price I was quoted by my building society. I will definitely be renewing with them next time, and I shall also being looking to them when my car insurance comes up for renewal. Thank you Policy Expert. Reviewed on: 4th August 2024

Quick answering of phone and queries .

Quick answering of phone and queries . Never had any reason to doubt professionalism.. Happy to renew if price comparaible, which has been in the past . Thank you good service Reviewed on: 4th August 2024

Easy and quick

When moving house, the process to update my house insurance details was so easy and quick Reviewed on: 4th August 2024

Great, not needed a claim though so who knows

Great, not needed a claim though so who knows Reviewed on: 4th August 2024

Always happy to renew.

Always happy to renew. Clear policy wording and excellent support is needed. Reviewed on: 4th August 2024

Excellent price and good customer service.

Excellent price and good customer service. Really simple set up Reviewed on: 4th August 2024

2 very different experiences.

2 very different experiences. One was poor and the other was excellent. Reviewed on: 4th August 2024

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