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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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14%
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1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Long term customer

5
Been insured with Policy Expert since May 2014 and have not been tempted to look elsewhere. Although I've never made a claim, I feel that if I did it would be handled fairly in the same professional manner that I have received to date. Here's hoping that they look on me as a loyal customer on my 10 year anniversary ;-) Reviewed on: 24th August 2023
Getawaydriver's avatar
Getawaydriver

Very reasonable prices.

5
A good choice of policies at a very good price Reviewed on: 24th August 2023
Judy Botham's avatar
Judy Botham

Just perfect

5
Thank you for everything you are always good. Reviewed on: 24th August 2023
Jackie Davies's avatar
Jackie Davies

Top for home insurance

5
Easy to contact. Value for money Would recommend you highly to friends and family. Reviewed on: 24th August 2023
Barbara Williams-board's avatar
Barbara Williams-board

Easy to deal with, great value for money!

5
I have had Policy Expert as my choice of insurer for over 2 years. Cempetitive price and great service Reviewed on: 24th August 2023
ruth.todd@talk21.com's avatar
[email protected]

Great customer service

5
I think this is a company that cares very professional and lovely friendly people Reviewed on: 24th August 2023
Mike Mike's avatar
Mike Mike

Great Service

5
I arranged our home insurance a couple of months ago with Policy Expert. It was super easy to arrange and all of the documents were available straight promptly. Reviewed on: 24th August 2023
Dean Christopher's avatar
Dean Christopher

Comprehensive home and contents insurance provider at competitive market prices.

5
Web site easy to use, savings evident in cost of insurance to consumers. Reviewed on: 24th August 2023
G P's avatar
G P

Great customer service

5
Ive not had to use my policy yet but when renewing and speaking to the advisors they are very helpful. Also competitive prices Reviewed on: 24th August 2023
Zara McDowell's avatar
Zara McDowell

I renew time and time again

5
Excellent service and price. They don’t try and rip you off with ludicrous annual price increases Reviewed on: 24th August 2023
Matthew 's avatar
Matthew

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