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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Home and vehicle insurance

Both categories top of the class with excellent customer service Reviewed on: 24th August 2023

Home insurance

I've been with policy expert for 3 years with my home insurance. The price has increased each Yr but only by a £1 or so, so good value for money. The home insurance also includes my boiler which I did have to make a claim, which was dealt with quickly and reimbursed within a few days, straight to my bank. Highly recommend the company. Reviewed on: 24th August 2023

Easy transaction

Very polite people to deal with. Reviewed on: 24th August 2023

Value for money

Value for money & good cover. Staff very helpful & friendly Reviewed on: 24th August 2023

Thorough and trustworthy

Really simple but thorough way to apply. Documents readily available. Great service. Reviewed on: 24th August 2023

with ease

Ease To Understand Quotes Ease To Fill Forms and Renewals Ease of reasonable payments Ease of Web site use Reviewed on: 24th August 2023

Home Insurance

Absolute 10/10 customer service I couldn't be happier with my quote. One of the questions that I needed clarifying was done by an online chat. Superb service. I would highly recommend "policy expert" Reviewed on: 24th August 2023

They have always provided a good price.

I have never needed their services. Reviewed on: 24th August 2023

GOOD PRODUCT

had used policy expert in the past, with no issues, but thought i would go to another competetitor, wrong had a nightmare trying to claim so here i am back again Reviewed on: 24th August 2023

Brilliant customer care.

Whenever I've had a question there is always someone available to answer it for me. Plain and easy to understand. Reviewed on: 24th August 2023

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