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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Great service.

Clear documents and very good, knowledgable customer service personnel. Excellent. Reviewed on: 24th August 2023

Professional service and friendly service

No problems whatsoever with this company, everything was done smoothly and quickly from start to finish, excellent service all round! Reviewed on: 24th August 2023

Home Insurance

Very surprised with the renewal quotation. It was very competitive and the quality was just as good as other companies so I am quite happy to use Policy Expert again. Reviewed on: 24th August 2023

Straightforward experience.

Policy documents are clear and renewal is hassle-free. Good value. Claims process as yet untested (and hopefully will remain so). Reviewed on: 24th August 2023

Great value

Great value insurance with great cover. Reviewed on: 24th August 2023

Excellent value for money.

Very reasonable comprehensive insurance, Excellent customer service. Reviewed on: 24th August 2023

home insurance continuity

I am with Policy Expert for 3 years by now. Every renewal year they gave me better price. Easy to deal with them to make changes or to check the documents. Very good services. Thank you Policy Expert Reviewed on: 24th August 2023

Competitive prices, great cover

I have used Policy expert for a number of years and am very pleased with the cover. It’s competitively priced for great cover - no hassle renewal. Would recommend Reviewed on: 24th August 2023

Home and vehicle insurance

Both categories top of the class with excellent customer service Reviewed on: 24th August 2023

Home insurance

I've been with policy expert for 3 years with my home insurance. The price has increased each Yr but only by a £1 or so, so good value for money. The home insurance also includes my boiler which I did have to make a claim, which was dealt with quickly and reimbursed within a few days, straight to my bank. Highly recommend the company. Reviewed on: 24th August 2023

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