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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Loyal customer to a loyal insurance provider

Easy renewals at a competitive price, so I’ll happily remain loyal to Polucy Expert and would recommend them to my nearest and dearest Reviewed on: 24th August 2023

Leave it to the (Policy) Experts

Policy Expert are simply so easy to deal. There are enough complications in life so why not hand one over to someone else! Reviewed on: 24th August 2023

Simple, reasonable home cover

Home insurance cover is simple and easy to understand and clear what is included. Pricing is reasonable. Reviewed on: 24th August 2023

Rewarding and satisfying service

Easy to source quick, helpful and professional in answering queries and overall general service provided Reviewed on: 24th August 2023

never had to make a claim but customer service is good

couple of times i've had a query which was answered promptly and politely (and presumably correctly). I'm sure it was a human not a chatbot. not a recorded messge either. Reviewed on: 24th August 2023

Great value

Fuss free insurance with a customer rating that instills confidence. First insurance provider in a long time that didn't increase the price on renewal, a breath of fresh air Reviewed on: 24th August 2023

Impressive

The website is straightforward to use and easy to understand. I was even able to amend a small mistake in my policy without an admin charge being made. I'm really impressed Reviewed on: 24th August 2023

Very good

Always had a very good experiences with these guys Reviewed on: 24th August 2023

Home insurance

I first found Policy Expert when I did a comparison search for home insurance ( about 3 years ago). They came out the cheapest with more cover than some of the other main providers. Easy to set up & renew policy (twice)with no hassle. I have not had a claim on my policy so can't comment on their efficiency in handling claims. Reviewed on: 24th August 2023

Great Insurance Deal

Get a great deal at the right price Reviewed on: 24th August 2023

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