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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Very helpful customer service.

Excellent service when deciding to switch to policy expert, they were very helpful on the phone and sorted it out quickly. Reviewed on: 24th August 2023

Very quick and efficient. Comprehensive insurance policy.

The experience in taking out the insurance policy with Policy Expert was quick and easy. The whole process was efficient and the end result was a reasonably priced, comprehensive policy that suited us perfectly. Thank you. Reviewed on: 24th August 2023

Hassle free

Quick easy and great value for money Reviewed on: 24th August 2023

Loyal customer to a loyal insurance provider

Easy renewals at a competitive price, so I’ll happily remain loyal to Polucy Expert and would recommend them to my nearest and dearest Reviewed on: 24th August 2023

Leave it to the (Policy) Experts

Policy Expert are simply so easy to deal. There are enough complications in life so why not hand one over to someone else! Reviewed on: 24th August 2023

Simple, reasonable home cover

Home insurance cover is simple and easy to understand and clear what is included. Pricing is reasonable. Reviewed on: 24th August 2023

Rewarding and satisfying service

Easy to source quick, helpful and professional in answering queries and overall general service provided Reviewed on: 24th August 2023

never had to make a claim but customer service is good

couple of times i've had a query which was answered promptly and politely (and presumably correctly). I'm sure it was a human not a chatbot. not a recorded messge either. Reviewed on: 24th August 2023

Great value

Fuss free insurance with a customer rating that instills confidence. First insurance provider in a long time that didn't increase the price on renewal, a breath of fresh air Reviewed on: 24th August 2023

Impressive

The website is straightforward to use and easy to understand. I was even able to amend a small mistake in my policy without an admin charge being made. I'm really impressed Reviewed on: 24th August 2023

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