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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Great site so easy to Use

5
Really good site and easy to use would highly recommend Reviewed on: 24th August 2023
Sharon Ritchie's avatar
Sharon Ritchie

My 5 star Insurance Provider

5
I can highly recommend Policy Expert. I have had my Home Insurance with them for a number of years and this year I never even tried to find a cheaper quote on renewal because I knew from previous experience that my renewal price was the best and no one could compete with the satisfying service I get. Reviewed on: 24th August 2023
Alan Maltby's avatar
Alan Maltby

Great value

5
Easy to deal with,competitive quotes Reviewed on: 24th August 2023
John Mckenzie's avatar
John Mckenzie

Excellent service

5
Very helpful, everything done and dusted in no time and no negative feedback . I would recommend policy expert very highly and will continue to do business with them . Reviewed on: 24th August 2023
Joy Moorcroft 's avatar
Joy Moorcroft

Quick and easy cover

5
Easy to navigate through the site. Great prices and easy to understand the cover Reviewed on: 24th August 2023
Emma 's avatar
Emma

Good quality service

4
I have purchase insurance from Policy Expert more several times and have always had a good competitive price and fast and efficient service Reviewed on: 24th August 2023
Eddie's avatar
Eddie

Excellent service

5
Telephoned after doing a comparison to see if Policy Expert would match my quote. They did without question. Reviewed on: 24th August 2023
Andy's avatar
Andy

Great company

5
Always a great price and good communication Reviewed on: 24th August 2023
Tiff Mulcahy's avatar
Tiff Mulcahy

Straightforward Insurance

5
Easy to use online portal, renewal was fair (I couldn’t beat it online). Reviewed on: 24th August 2023
Megan Cooke Barker's avatar
Megan Cooke Barker

3 years of being a policy holder

4
Never had any problems with this company. Been with them for 3 years now and had my insurance package upgraded for only a few pounds more a month. Always good to know they are there if ever needed. Would recommend Reviewed on: 24th August 2023
Laura's avatar
Laura

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