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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Exceptional service from start to finish and not jus...

Exceptional service from start to finish and not just a one off as when I needed to ring with a query experienced the same level of knowledge and care. Reviewed on: 3rd August 2024

All is well all is well all is well

All is well all is well all is well Reviewed on: 3rd August 2024

Insurance made easy

An insurance company that set out from the start to make taking out a new policy a pleasure rather than a grind. I had a query that was swiftly answered and the problem resolved and this set the pattern. Very good Reviewed on: 3rd August 2024

Review of Policy expert

The whole process with Policy Expert has been seamless and they have been fast and efficient with all communication. I would have no issue with recommending them to anyone I know. Reviewed on: 3rd August 2024

Good value for money !

Great value for money, best price I could find on like for like cover. Everything is so easy from selecting and setting up your policy to making a claim if needed. Reviewed on: 3rd August 2024

New insurance provider

Easy web site to use good price for the insurance. The cover was better than my last provider all I needed and more. Reviewed on: 3rd August 2024

Working with policy expert has been really easy.

Working with policy expert has been really easy. Their website works well, viewing and amending documents also works really well and is easy to do. I have not yet had to make a claim but given my experience so far I have confidence in them. Reviewed on: 3rd August 2024

Save money and time

They quickly came up with a quote significantly better than the renewal price from my previously provider and so I was happy to accept it without fuffing around looking for something better. I will probably do the same again next year. Reviewed on: 3rd August 2024

3 years in a row

I have used policy expert for the last 3 years, like for like insurance always the lowest price no hassle easy to set up. Couldn't ask for a better service. Reviewed on: 3rd August 2024

Excellent website and very competitive quote

Excellent website and very competitive quote Reviewed on: 3rd August 2024

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