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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9138)

Patient & professional help desk

My renewal quote was quite a bit higher than expected so I phoned up & the gentleman who dealt with my query was able to sort it out & I got a much better deal. He was very patient & professional and nothing was too much trouble. Reviewed on: 3rd August 2024

Good online experience.

Good online experience. No fuss and straight forward Reviewed on: 3rd August 2024

Easy to deal with.

Easy to deal with. Simple policy documents Reviewed on: 3rd August 2024

The ease of selecting an appropriate level of cover...

The ease of selecting an appropriate level of cover is excellent. Whereas some other companies are too complicated to understand what is required for cover to suit. Reviewed on: 3rd August 2024

Great service at a great price.

Great service at a great price - what more do you need! Reviewed on: 3rd August 2024

Exceptional service from start to finish and not jus...

Exceptional service from start to finish and not just a one off as when I needed to ring with a query experienced the same level of knowledge and care. Reviewed on: 3rd August 2024

All is well all is well all is well

All is well all is well all is well Reviewed on: 3rd August 2024

Insurance made easy

An insurance company that set out from the start to make taking out a new policy a pleasure rather than a grind. I had a query that was swiftly answered and the problem resolved and this set the pattern. Very good Reviewed on: 3rd August 2024

Review of Policy expert

The whole process with Policy Expert has been seamless and they have been fast and efficient with all communication. I would have no issue with recommending them to anyone I know. Reviewed on: 3rd August 2024

Good value for money !

Great value for money, best price I could find on like for like cover. Everything is so easy from selecting and setting up your policy to making a claim if needed. Reviewed on: 3rd August 2024

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